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Returns Information

We've made our returns process as simple as possible

So if the product you ordered isn't quite making the difference you hoped it would, don't worry. See below for all the details on how to return.

Returns made (really) easy


Keep your packaging

It makes returning products much easier


Collection available

To return bigger or heavier products


14-day returns

For a full refund on unused products

Our Returns Policy

  • Whether you ordered online or purchased in the showroom, our returns policy is the same - you have 14 days to return unused products still in their original packaging for a full refund.
  • Returns must go to our warehouse. We can't accept returns at our showrooms.
  • Please hang on to the packaging until you're sure you're happy with your product - returns are much easier if you've still got the boxes and bags it came in!
  • If the product(s) are not returned in their original condition with all necessary packaging, we reserve the right to charge for repair or replacement of any product(s) or packaging.
  • Unfortunately we cannot accept returns on product(s) that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. For incontinence products a refund can only be granted if you haven't opened the outer packaging/wrapping.
  • Our returns policy in the event of the death of a family member can be found here

How to Return

All the paperwork you need will have been included with your product, but if it's gone missing you can download our Returns form here

Returns can be made either by post (arranged by yourself) or via our collection service. If your product(s) were delivered by standard or next day courier delivery and you need us to collect it for a return, you'll incur one of the charges detailed below.

Our simple 3 steps process


Contact us

Call or email us to let us know that you’d like to return your item(s). We’ll generate your Returns Number (RN) and email you a returns acknowledgement and delivery label.

Call us

Call us on

0333 015 5000


Attach the delivery label

Put the returns acknowledgement inside with the item(s) you’re returning, and attach the delivery label to the outside of the box.

Label Information

Send your parcel, or wait for us to collect it

Once we’ve received your goods, your return will be processed within 14 days.

Please note: We ask that you retain photographic evidence of your product and its condition before returning it. This will prevent any delays with your return being processed if your item(s) incur damage during transit.

Need us to collect your return?

Returns Collection Fee
Orders under £50 £6.00 Mobility Scooter £50.00
Daily Living Aids £15.00 Recliner Chair £50.00
Walking Aids £15.00 Power Chair £50.00
Manual Wheelchairs £20.00 Bedroom Aids £50.00
Bathroom Aids £20.00 Patient & Handling £50.00