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Delivery Information

Everything you need to know about how we get your order from our warehouse to your home.

Small item delivery
Free for orders over £50 (excl. VAT).
Your order is dispatched within 2-3 working days.
Delivered to your doorstep by courier.
Next / Specific Day delivery available.
Large item delivery
Unboxed in a room of your choice.
SMS and email updates to keep you in the loop.
2-hour delivery window plus courtesy call before arrival.
Starts from £20 for standard delivery.
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Our large items are, well, large! So we ask one of our specialist delivery partners to deal with all the heavy lifting for you. This is a 2-man room of choice delivery service and it includes:

  • SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.
  • A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.
  • Delivery of your product to a room of your choice, up a maximum of 3 flights of stairs.
  • Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Assembly service.
  • For next day deliveries, orders made after 3pm will be delivered within 1-2 working days.
  • Next / specific day delivery is only available on items in stock at the time of purchase.
  • While we guarantee next day / specific day dispatch CareCo are not responsible if the courier service fails to deliver on time. However, every effort will be made to ensure your product arrives as per your request.
Delivery Option Cost Estimated Delivery Time
Large Item Delivery - Standard £20 2-3 working dayss
Large Item Delivery - UK next or specific day delivery £30 Order pre 3pm: Next working day
Ordered post 3pm: 1-2 working days
Large Item Delivery - UK weekend delivery £40 Delivered on your chosen day

*Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

International delivery
  • CareCo deliver to over 70 countries worldwide.
  • For International deliveries we use a wide range of couriers and delivery options to find the best price and method for you.
  • Please email or call us on 0333 015 5000 to get your quote.
Home Assembly
Fuss-free delivery with our Home Assembly service
We'll get you set up and ready to go with your new product within 14 working days of placing your order.
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Our Home Assembly service guarantees the safe assembly and installation of our bigger and bulkier mobility products, like scooters, riser recliners, bath lifts and more.
It's ideal if you live in an upstairs flat or apartment, would struggle to lift heavy boxes or parts, or just want to make sure your product is correctly assembled and safely installed.
On your delivery day, the engineer will arrive with your product and make sure everything is just right. They'll show you how everything works, including how to charge, assemble and disassemble your product. If you've got any questions, our engineer will be happy to answer them. And they'll even take all the unnecessary packaging with them when they leave. It really is as simple as that.
Where products are particularly tricky to put together, Home Assembly will be provided free of charge. You'll see these products listed with Home Assembly included. The standard charge for Home Assembly is £60. Extra items can be added for just £30 each. Please note that Home Assembly deliveries are sometimes carried out by a third party.
International delivery
The price of international delivery depends on your location. We use a wide range of couriers and deliver to over 70 countries worldwide. Please email or call us on 0333 015 5000 for a delivery quote.
Missing Parcels & Deliveries
Please be aware that if you request that your item(s) is left in a safe place via the courier notes, CareCo cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from your local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.
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Delayed Orders
Occasionally we run out of certain products. If you place an order for an item we are currently waiting for we will wait 5 days to see if it's delivered to our warehouse. If not, we will send out the item(s) we do have in stock, with the remaining items going onto back order.
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Delivery Address
Once your order has been processed the delivery address for that order cannot be changed. We are also unable to redirect your order once it has been processed. For these reasons, please supply us with a delivery address where you know somebody can sign for your parcel.
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Damaged on delivery

Occasionally, issues during transit may mean that your product arrives with a few knocks and scrapes. If this happens, we ask that you report it immediately by signing the courier delivery note 'Damaged on Arrival' and informing us on the same day as delivery. Any damaged goods must be retained by the buyer for inspection. See the Returns paperwork that came with your order for more information.