Mobility Scooters

Mobility Scooter FAQs

• Can I test drive a mobility scooter before buying?

  Yes, we have mobility showrooms across the country where you can view all our mobility scooter, and test drive them on our grounds before buying. We’ll also show you how to operate them and check that you’re able to lift them into your car before you go.

• How do I choose the right mobility scooter?

  It comes down to four things: where you will use it, how far you need to travel, whether you need to transport it in a car, and where you will store it at home. Will Harrison covers the key questions to ask yourself before buying in his mobility scooter buyers guide, and if you are weighing up a scooter against a powerchair his comparison guide is worth reading too.

• What's the difference between a Class 2 and Class 3 mobility scooter?

  Class 2 scooters have a maximum speed of 4mph and are designed for pavement use only — they can cross a road but cannot travel along one. Class 3 scooters can reach up to 8mph, are road-legal, and must be registered with the DVLA (free of charge, and exempt from Vehicle Excise Duty). You can also ride class 3 scooters on pavements so long at the speed is limited to 4mph. Class 3 scooters can only be used by people 14 years and older.

• Do I need a driving licence?

  You do not need a driving licence for either class of mobility scooter. If you're primarily shopping, visiting local parks, or using the scooter around your neighbourhood, a Class 2 will usually be sufficient. If you need to cover longer distances or travel on roads, a Class 3 gives you much greater freedom. We split these classes into travel scooters and 6-8mph scooters.

• Do I need to register or insure my mobility scooter?

  Class 2 scooters do not need to be registered. Class 3 scooters must be registered with the DVLA — this is free and the vehicle is automatically exempt from road tax. Neither class requires a driving licence. Insurance is not a legal requirement for either class, but we strongly recommend it: it covers you for accidental damage, theft, and third-party liability. We offer Protect + Go scooter insurance, which can be taken out at the point of purchase.

• Can I get a mobility scooter on finance?

  Yes. We offer a range of flexible finance options with Snap Finance, so you can spread the cost of your scooter. Subject to status and eligibility, you can apply online at checkout or speak to our team in-store.

• Do I qualify for VAT relief on a mobility scooter?

  If you have a long-term illness or disability, you may be eligible to purchase a mobility scooter VAT-free under HMRC's VAT relief scheme for disabled people. You do not need to provide medical evidence — you simply self-declare eligibility at the point of purchase. Our team can walk you through this at checkout or in-store. Learn more about VAT relief.

• How far can a mobility scooter travel, and which is best for holidays?

  Range varies significantly by model. Compact and folding scooters typically cover 10 to 15 miles per charge, while larger road scooters can reach 25 to 40 miles. For UK holidays, a car boot scooter is usually the most practical choice and Will Harrison covers the best options in his guide to boot scooters for UK holidays. If you are planning to fly, Simon Bidle covers what to look for in a travel-friendly folding scooter in his guide to the best folding scooters for travel. Real-world range depends on rider weight, terrain and temperature, and each product page lists the manufacturer's stated range under optimal conditions.

• Can I take a mobility scooter on a plane or on holiday?

  Yes, airlines allow scooters, but with some strict rules. Some larger scooters may not be allowed, and you always need to check before booking. As a rule, lithium batteries under 300Wh are generally accepted in aircraft holds when declared in advance. We'd always recommend contacting your airline directly before travelling to confirm their specific requirements. See our guide to flying with a mobility scooter.