Mobility Scooters

Mobility Scooter FAQs

• Can I test drive a mobility scooter before buying?

  Yes, we have mobility showrooms across the country where you can view all our mobility scooter, and test drive them on our grounds before buying. We’ll also show you how to operate them and check that you’re able to lift them into your car before you go.

• How do I choose the right mobility scooter?

  There are several things to consider before choosing a mobility scooter; where you plan to use it, how far you need to travel, will you store it inside your home or in a garage / shed, and do you need to transport it? If you will only use it for short trips along pavements, then a pavement or travel scooter is perfect - they are the most affordable scooters. If you need to store indoors, then a folding scooter is a good idea, and if you will need to ride on the road at times, then a road legal scooter is needed. Our mobility scooter buying guides cover these topics in more detail.

• What's the difference between a Class 2 and Class 3 mobility scooter?

  Class 2 scooters have a maximum speed of 4mph and are designed for pavement use only — they can cross a road but cannot travel along one. Class 3 scooters can reach up to 8mph, are road-legal, and must be registered with the DVLA (free of charge, and exempt from Vehicle Excise Duty). You can also ride class 3 scooters on pavements so long at the speed is limited to 4mph. Class 3 scooters can only be used by people 14 years and older.

• How do pavement and travel scooters differ?

  Both types of scooter are limited to 4mph and can only be used on pavements, and are class 2 mobility scooters. Travel scooters can be dismantled or folded for easier transportation and storage, whereas pavement scooters usually cannot be taken apart, or if they can, the parts are still heavy to lift.

• Do I need a driving licence?

  You do not need a driving licence for either class of mobility scooter. If you're primarily shopping, visiting local parks, or using the scooter around your neighbourhood, a Class 2 will usually be sufficient. If you need to cover longer distances or travel on roads, a Class 3 gives you much greater freedom. We split these classes into travel scooters and 6-8mph scooters.

• Do I need to register or insure my mobility scooter?

  Class 2 scooters do not need to be registered. Class 3 scooters must be registered with the DVLA — this is free and the vehicle is automatically exempt from road tax. Neither class requires a driving licence. Insurance is not a legal requirement for either class, but we strongly recommend it: it covers you for accidental damage, theft, and third-party liability. We offer Protect + Go scooter insurance, which can be taken out at the point of purchase.

• Can I get a mobility scooter on finance?

  Yes. We offer a range of flexible finance options with Snap Finance, so you can spread the cost of your scooter. Subject to status and eligibility, you can apply online at checkout or speak to our team in-store.

• Do I qualify for VAT relief on a mobility scooter?

  If you have a long-term illness or disability, you may be eligible to purchase a mobility scooter VAT-free under HMRC's VAT relief scheme for disabled people. You do not need to provide medical evidence — you simply self-declare eligibility at the point of purchase. Our team can walk you through this at checkout or in-store. Learn more about VAT relief.

• How far can a mobility scooter travel on one charge?

  Range varies significantly by model. Compact and folding scooters typically cover 10–15 miles per charge, while larger pavement or road-legal scooters can reach 25–40 miles. Lithium battery models tend to be lighter and charge faster than traditional lead-acid batteries, though range is comparable. Real-world range depends on rider weight, terrain, and temperature. Each product page lists the manufacturer's stated range, which is measured under optimal conditions.

• Can I take a mobility scooter on a plane or on holiday?

  Yes, airlines allow scooters, but with some strict rules. Some larger scooters may not be allowed, and you always need to check before booking. As a rule, lithium batteries under 300Wh are generally accepted in aircraft holds when declared in advance. We'd always recommend contacting your airline directly before travelling to confirm their specific requirements. See our guide to flying with mobility scooters.

• What is the best mobility scooter for elderly people?

  There is no single best option, it really comes down to how you plan to use it. Some features are designed to make them easier to use though, such as delta tiller bars with dual controls that can be used with one hand, and auto-folding scooters which are easier to store away without any lifting. But if you need to drive to local shops and there are areas with no pavements, then you will need a larger road scooter to get around.  

• What is the best folding mobility scooter?

  Folding scooters are ideal if you travel by car, use public transport, or have limited storage space at home. We sell both manual folding, which are usually lighter, and electric folding, which is easier, but also tends to be heavier.

• What is the best heavy-duty mobility scooter?

  Heavy-duty scooters are built for users who need a higher weight capacity, greater stability over rough terrain, or a longer daily range. Look for models with a weight limit of 25–30 stone or above, larger pneumatic tyres for outdoor surfaces, and a powerful motor suited to hills. Our road scooters page lists models suited to more demanding use, with full specifications including maximum user weight and ground clearance.