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Returns Information

We've made our returns process as simple as possible

So if the product you ordered isn't quite making the difference you hoped it would, don't worry. See below for all the details on how to return.

Returns made (really) easy

Packaging

Keep your packaging

It makes returning products much easier

Collection

Collection available

To return bigger or heavier products

Returns

14-day returns

For a full refund on unused products

Our Returns Policy

How to Return

All the paperwork you need will have been included with your product, but if it's gone missing you can download our Returns form here

Returns can be made either by post (arranged by yourself) or via our collection service. If your product(s) were delivered by standard delivery and you need us to collect it for a return, you'll incur one of the charges detailed below.

Our simple 4 steps process

#1
Self Return

Self Arranged Return

Arrange a signed return delivery back to CareCo at your expense. Please keep proof of delivery.

OR
CareCo Return

CareCo Arranged Return

We can organise a collection at a convenient time. Please note that collection fees apply (see below).

#2

Contact us

Call or email to let us know you would like to return your item(s) and how you will be returning (self-arranged or CareCo collection).

Call us

Call us on

0333 015 5000

#3

Returns Info

Fill out and attach the Returns label prior to collection/self-arranged return, so that we can process it quickly when we receive it. Lost the label? Download it here

Label Information
#4 Packaging

Return Completed

Once the goods are received, your refund will be processed within 14 days.

Need us to collect your return?

Returns Collection Fee
Orders under £40 £6.00 Mobility Scooter £50.00
Daily Living Aids £15.00 Recliner Chair £50.00
Walking Aids £15.00 Power Chair £50.00
Manual Wheelchairs £20.00 Bedroom Aids £50.00
Bathroom Aids £20.00 Patient & Handling £50.00
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CareCo UK Limited, 1 Turing Court, Great Notley, Braintree, Essex, CM77 7AT , is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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