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Customer Services

Returns Information

Returns Information


If you wish to cancel your order before we’ve despatched it, please call 0800 111 4774 to request cancellation. We try to dispatch things very quickly so if you need to cancel your order please do so as soon as possible!

Please note once we have despatched an item(s) to you, the item cannot be cancelled and the below returns process comes into effect with their respective charges.

Returning Online Products

We hope you're happy with every purchase you make with CareCo, but if this isn’t the case we hope to make the returns process as simple as possible.

0800 111 4774
Postal Address:
CareCo (UK) Ltd
Hubert Road
CM14 4JE

Returning goods upon the death of a family member

If you wish to return a product, we ask that you first refer to our refund policy where you will find information on what we can and cannot refund, as well as any charges that may apply. Please download this document to read our returns policy in the event of the death of a family member

Showroom Returns Policy

Engineered Collection Policy

Where goods need to be dismantled to enable return we can arrange to send a mobility technician to collect the product from you at a convenient time.

Collection Return

  • If your product(s) were delivered by Standard Delivery and you wish to return them via courier you’ll incur one of the following charges, depending on the product.
  • At CareCo we strive to save you as much money as possible. However, the charges below are incurred by ourselves when we arrange a courier to collect your item, so if you select a returns collection you are agreeing to pay this returns fee.

To download and print a copy of our returns form please click here.
All refunds will be processed within 14 days following receipt of goods.

Returns Collection Fee
Orders under £30£6.00
Daily Living Aids£15.00
Walking Aids£15.00
Manual Wheelchairs£20.00
Bathroom Aids£20.00
Mobility Scooter£50.00
Recliner Chair£50.00
Power Chair£50.00
Bedroom Aids£50.00
Patient & Handling£50.00
Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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