Mrs Drake rates this store 16/10/2018
Selecting a wheelchair
I came in with my daughter today to source a wheelchair for my housebound husband. Terry was very kind, nothing was too much trouble and he also helped with ideas and prices for other things that could help us. Purchased the wheelchair he suggested on the spot as it was an excellent price and looking forward to delivery tomorrow.
Henry Chapman rates this store 15/10/2018
Riser Chair swivel Table
Popped in to look for a table that would fit over a powered riser recliner chair but without the bulk of a complete frame style table. Was able to see exactly which options were available on display and Terry showed us how it worked. Able to fit unobtrusively and safely with a strong and sturdy baseplate under the chair bottom on the floor allowing an easily adjustable height tray to be swivelled around from the side right over the lap of the person in the chair. Safe strong and well finished in a light wood effect tray with dark metal stand and base plate. In stock to take away too, just the job.
Dawn B rates this store 15/10/2018
Ease of mind
After talking on the phone to a very polite, helpful and informative man called Michael I purchased one of these for my father and he loves it. I wanted something that was strong and sturdy and easy to use so that it would encourage him to feel more confident going out - and let me tell you this has done it! Thank you very much Michael for your excellent guidance and non pushy attitude, I will be sure to purchase from you guys again should my father need anything.
Terry Eglinton rates this store 13/10/2018
Friendly helpful service
Needed a ramp for our elderly dog to get in and out of the car. Helpful friendly service. Got just what we wanted.
Trevor Andrews rates this store 12/10/2018
Purchased this wheelchair here. Good customer service wheelchair delivered as promised and I am most impressed by overall quality and especially ease of dismantling to put in car boot.
Carl Taylor rates this store 06/10/2018
Found staff very helpful, went out of their way to find the most suitable solutions to my mothers needs. Great customer service and after care. Thank you
Eileen rates this store 04/10/2018
Great service and very helpful. Not the usual pushy salesman.
Carol Reynolds rates this store 02/10/2018
Very helpful service by Michael at the Norwich showroom. We were impressed that nothing was too much trouble.
Barrie Fairhead rates this store 02/10/2018
Went to the showroom unsure which wheelchair to buy. Jo assisted us and gave excellent advice on what would be best for us. Great service and very friendly knowledgeable staff.
Jackie Saunders rates this store 23/09/2018
Great service thanks to Terry and Emily. Lots to chose from.
Graham Thorpe rates this store 23/09/2018
Friendly helpful staff
We needed a recliner chair for my wife and had never been to CareCo Norwich before. The staff are friendly and professional and carefully explained the options without unnecessary sales pressure. The products are very good value and I would certainly recommend this store to anyone.
ALBERT BLOW rates this store 16/09/2018
Thanks to Emily and Terry for a professional service. I am very happy with my reclining chair.
Janet Barry rates this store 16/09/2018
I find the staff all extremely helpful and good listeners to my needs. A valuable shop that prices matches too.
Jackie Clayden rates this store 04/09/2018
Looking for a scooter
I went in store on Sunday with my daughter and son in law as I was looking for a scooter, was served by Terry, nothing was to much trouble. He showed us how to take apart for car and I was able to test drive in car park. I bought the breast cancer care one, just waiting delivery then all systems go.
Bonita C rates this store 27/08/2018
Me and my husband when into Care Co today just to have a look and get a feel of some of the scooters not looking to buy specifically. My husband said he didnít want any sales pater just for help . Which we were given, he was very helpful didnít push us let us try them all at our own leisure . Even though it was past closing time and his time to go home so we were very happy with the service. And we did buy one and very happy with it.
Mr Roy Bruton not brutin rates this store 21/08/2018
Very good store
Had my friends take me to CareCo Norwich on 14th of August, was impressed with the choice. Jo was very welcoming and helpful and I bought some gadgets that are helping me get on with life a lot easier then before my visit. Thank you very much.
Frederick Stannard rates this store 12/08/2018
Staff were so helpful. Allowed me to try out scooter on car park and take as long as I wanted to choose the right one.
John Farrow rates this store 10/08/2018
Excellent service provide by Terry when looking for a riser recliner for my father in law. Good advice and help provided with no pressure. Simple purchase procedure.
Mrs J Downes rates this store 05/08/2018
Unepectedley in urgent need of a wheelchair ramp and fantastic that CareCo are open on Sundays. Terry explained the different types of ramps and had exactly what we needed. All very quick and easy, Terry even put the ramp in my car as it is quite heavy. Highly recommend CareCo Norwich and would not go any where else.
TF Woods rates this store 01/08/2018
Excellent service. Terry was very helpful and I am pleased with my new scooter. He explained all I wished for and his advice was appreciated...TF Woods
Chantal Nunhuck rates this store 25/07/2018
I only went to browse, was very clear on what I needed. Emily listened, showed me the scooters which met my needs. She was very helpful indeed no pressure selling, she actually made it fun. I ended up buying one. Can't recommend them highly enough!
Lisa Doggett rates this store 24/06/2018
IGO vertex sport
Visited the Norwich showroom recently with my parents dad was looking to buy a mobility scooter due to severe arthritis. The kind sales man Jack was kind and helpful to my parents and found exactly what my dad was after. Left with a IGO vertex mobility scooter and one very happy father! Thanks again Jack
Cheril B rates this store 19/06/2018
My needs were met
Called at Norwich branch, to look at wheelchairs, was served by Emily Wilson who had lovely persona, needless to say I bought one. Impressed with shop and service will highly recommend C. Balderstone
Norma Albinson rates this store 06/06/2018
Visited on Monday impressed with the quality of the products and the prices. Assistant very helpful and took the trouble to show us how the scooter dismantled.
Raymond Caley rates this store 03/06/2018
Terry was excellent at showing me the scooter that I wanted he was excellent at showing me how to dismantle the scooter and put it back together again. The service is excellent too, I would recommend Terry to my friends and to any one else thank you very much.
Mrs Lesley Bowman rates this store 01/06/2018
I was looking for a mobility scooter which suited my needs and Terry and Jack made my day. Nothing was too much trouble and explained everything I needed to know Terry took his time in showing me and understanding the problems and what would be best for my disability. l was under no pressure to buy and I tried nearly every scooter out until I found the best one for me. I must say it was a delight for me and all my family as my future looks even better knowing that I don't have to stay in my home, I can now go out with all my family. I bought this on the 28/05/18 from the Norwich Branch.
Stephen Tungate rates this store 25/05/2018
I have just purchased a sterling sapphire 2 with the help of Emily. I found the experience relaxed and under no pressure. I was given as much time as I needed and was shown a large range of scooters from low to high prices. They're main concern was to get me the correct scooter for my needs. I would recommend any person who is looking for any help to pop in and see the staff at the Norwich branch.
Malcolm Pell rates this store 25/05/2018
Visited your showroom in Norwich with my disabled wife and i was assisted in my review of a power chair by your salesman Terry Holden who allowed me to test several chairs and travel around the store and carpark before she made the purchase. I tested with his assistance a ramp to allow entrance of the chair to our camper van 14inches from ground level, this resulted in purchase of an 8 foot ramp. VERY PLEASED!
Gillian Pell rates this store 25/05/2018
My husband took me to your showroom in Norwich on 21/03/2018 to Terry Holden and see a Crest power Wheelchair since my recent spinal operation. I have been restricted in my freedom, this purchase would alleviate this so i bought one with Terry's help. My mobility is much better and my freedom is much improved. Thank you.
Joy Taylor rates this store 23/05/2018
EMILY was very helpful and knowledgeable and welcoming, the Cromwell chair is perfect and as i have sciatica, being able to rise and tilt make getting out very easier. I will definitely be using Norwich CareCo again and recommend it to any one. THANK YOU VERY MUCH JOY TAYLOR!
Colin C rates this store 14/05/2018
5* isn't enough Staff go out of their way literally to help
Jack and Terry were fantastic. My first contact was with young Jack and he served me with such care and attention to detail I found him to be outstanding no pressure to buy, but he was genuinely interested in my needs when selecting a new scooter. He even went as far as providing a performance comparison with my existing scooter. This young man was a credit to the store in every way. I returned a couple of days later and bought an Abilize Stride Comforter Scooter (and what a fantastically smooth ride this has I'm well satisfied much better than the well known brands). Terry was on hand to see if he could help make a small change to the scooter for me and to my surprise they said I could take it away with me, I was expecting a few days wait for delivery and some self assembly. THANK YOU so much. Both of these staff members I found to be exceptional people who really care about their customers and they have a great sense of humour to boot! 5 stars isn't enough I would willingly give 10.
Donaldson rates this store 28/04/2018
Emily is a star
My parents purchased some chairs and were overwhelmed by the kind friendly staff at the store including Jack but especially Emily. Thank you to you all!
Sandra rates this store 23/04/2018
Purchased a second mobility scooter the other day and dealt with Terry who was most helpful - very satisfied!
Susan Fabian rates this store 22/04/2018
Service was first class as was the product, the staff even walked monty the dog, thanks to all.
Nick Hammond rates this store 18/04/2018
Service at Norwich branch
Visited the store yesterday and couldn't have been more impressed with the extensive range on offer and the advice and service we received from Jack Bishop.
Mrs Marsden Norwich rates this store 16/04/2018
I went with my son and daughter to the Norwich showroom last Thursday 12th April to look at Mobility scooters. I liked the Careco Titan best and we had excellent service service from Jack. He was very helpful and provided all the information we were wanting. He helped my son to fit the scooter in the car boot by removing the seat and folding down the handlebars. We were given plenty of time to make a decision. Thank you Jack for helping us.
Magenta Television rates this store 09/04/2018
Great customer service
Excellent customer service Jack and Terry very professional and helpful both have good interpersonal skills. No pressure selling just kind help and advice. Thanks guys Ian Hazel
Kathy B rates this store 05/04/2018
Extremely knowledgeable about the product
As always Terry Holden is very approachable and was extremely knowledgeable about the product I purchased and made appropriate suggestions. Terry is a credit to the company. Excellent customer service from the person who initially answered the telephone. Highly recommend!
mrs s stone rates this store 05/04/2018
What a pleasure to visit CareCo in Norwich. Allowed to look around with no hassle or anybody trying to sell anything. Served by JACK who was very helpful, showed how to dismantle scooter and put back together after buying a scooter. He even took it apart and put it in my car, an excellent shop to visit, would go there again when i need something.
Tezza rates this store 01/04/2018
This most recent addition to the mobility shops near Norwich is a definite improvement in the rest. The large and spacious showroom is well laid out with wide walk ways and room to try anything you please. Put this together with the large free customer car park and friendly non pushy staff who have a vast knowledge of the products and will spend as much time as is needed to ensure that you have the correct item.
Well worth a visit It is now my first place to go for all my mobility needs.
Mrs C A Williams rates this store 31/03/2018
I have recently purchased a Li-Tech Air Lithium Scooter from the Norwich showroom and was served by Emily Wilson who was most helpful friendly polite and courteous. She had very good product knowledge and was able to advise us on our queries. Despite having some technical problems with our initial purchase Emily was most professional in dealing with these issues and endeavoured to resolve the problem satisfactorily.
M Barker rates this store 26/03/2018
Visited showroom on 14 march purchased a portable car grab handle served by Jack Bishop helpful and friendly service.
GB rates this store 26/03/2018
Mobility Scooter Dynamo
We visited your store last Thursday and met Terry who was very helpful, we purchased a Blue Dynamo. It arrived today Monday as promised and we are very pleased with it! We are thinking of buying a second one.
John Peacock rates this store 25/03/2018
Chestnut Wellington Riser Recliner
I visited the Norwich CareCo today Sun March 25 2018 and was greeted by Terry who was very helpful, he explained everything I wanted to know. The store is very good with a very good stock on display. Well done Terry and CareCo!
Navy Blanket rates this store 23/03/2018
Norwich branch experience
I called into your Norwich branch to view a Pressure Relief Cushion and was met by, and served by Jack Bishop. He was very informative and helpful and I left 10 minutes later with the item under my arm. Very impressed by the branch and the staff and wouldn't hesitate to recommend them to anyone.
Ronald and Sharon Creasy rates this store 18/03/2018
Came into Norwich showroom last Tuesday and purchased a wheelchair from Jack. Both Jack and Emily were very helpful and very friendly, would definitely recommend CareCo!
Carol rates this store 17/03/2018
Visited the Norwich Showroom on Friday 16th March 2018 to buy a lightweight wheelchair. I was served by Terry who demonstrated several chairs before we decided on the purple sprite. Terry as always was very helpful and knowledgeable.
Mrs Wright rates this store 17/03/2018
Most helpful staff
Called into the Norwich showroom Friday 16th March at 1 pm, bought a 3 wheeled walker a couple of walking sticks. Jack served us and was most helpful, nothing seemed too much trouble. Will certainly be using them again in the future.
Mr and Mrs E rates this store 16/03/2018
Visit to showroom and buying a mobility scooter
Visited the showroom Friday 9th March to get advice on a mobility scooter for my mum. We were given advice by Terry and I tried out two that we thought would be the most suitable for her. Went around the car park, was so impressed we went to get her straightaway to try them. My mum tried them too she was even tempted by a road model which would not have been suitable at this moment in time. Terry was brilliant, he had so much patience and understanding. Got mum to try them including the road model she was keen on and explained to her after checking with me that it is best to start off with one most suitable for her needs now. He even suggested that she should think about it for a day or so if need be. Due to his advice we got the smaller one and mum was really happy and so were we, he said if she needed any further help she can always contact him in the future. We also got a great bag for the back so she can get some shopping, also had recliner chairs so will be revisiting. Terry is fantastic, there was no pressure and it was so lovely to be helped by someone who had his knowledge and could not help us enough. He is a great ambassador for your company!
Tom Watson rates this store 12/03/2018
Visited Norwich showroom to purchase a dual motor riser recliner chair. I was served by Terry who was very informative, patient and helpful. I have visited several times and always found all the staff very efficient.
H Hobbs rates this store 11/03/2018
I came into your store on Saturday 10th March to purchase a wheelchair. Was well informed on which one was right for me by Jack who was very helpful.
Jane rates this store 09/03/2018
We recently visited the Norwich showroom It was very well stocked with all the products that I have seen online on many websites. The brilliant thing is being able to see compare and even try out the equipment. Jack was very helpful and provided great information and advice on many products. Will definitely return in the future and the prices were as good if not better in some instances. Highly recommended this business!
Anthony Curtis rates this store 07/03/2018
CareCoNorwich Jack Bishop
Purchased a Tandem Roller/Wheelchair and I-Go Airex Transit Wheelchair. Jack Bishop at Norwich branch was very helpful professional. Helped me choose the ideal products from a wide range even assisted with assembly both ready to go. Both products made by CareCo are excellent, well made sturdy ideal for my mother. Fully recommended.
Jill H rates this store 07/03/2018
I visited the Norwich showroom today Wednesday 7 March to buy a small personal care item for my Mum. Although it was not a very big sale Jack was very helpful in assisting me to choose the right product.
Tracey Forsdyke rates this store 03/03/2018
Helpfull and friendly staff
I brought my mother into the shop on Saturday to buy a pusher trolley. We were very happy with the friendly helpful service we were given.
Orange Television rates this store 02/03/2018
Elixir Bath Lift
Time was of essence so popped in quickly last Monday to purchase an elixir bath lift. Emily Willson took me through the product demonstration and answered all my questions with great knowledge. She was friendly and processed the purchase in great time. The item has been a godsend for my mother and works perfectly.
NRAE rates this store 26/02/2018
My wife and I visited the Norwich showroom last year looking for a mobility scooter for her. Terry was most helpful and gave us many options. We ordered one that day and my wife has been very pleased with it since I returned to the store on Monday last week looking for a bath lift and was served by Jack and Terry who were most helpful. Would recommend this shop to anyone excellent service.
Navy Door rates this store 18/02/2018
Looking for mobility aids
Our first visit to the Norwich showroom staff most helpful had in stock what we wanted. Plenty of parking will return again. Thanks for the great service
Scarlet Can rates this store 18/02/2018
Better than excellent
Service was excellent Major effort shown by staff Emily to find exactly our needs. Appreciate time spent showing us different options available and spending time explaining pushchair folding procedure. A pleasure to do business with such caring staff.
Andrew Burton rates this store 16/02/2018
We visited the showroom yesterday and dealt with a very able assistant called Emily who couldn't of been more helpful. The mobility scooter was for my father and we needed it to be able to hoist into a car scooter was bought and service was excellent.
Scarlet Oven rates this store 16/02/2018
Great service and well informed staff. Polite and very helpful. Will come again. Although the shop was rather cold and could do with more heaters.
Maroon Blanket rates this store 16/02/2018
Excellent in every dept
Great service and products very easy to park without going into Norwich City centre Emily and Terry very helpful with their advice and product knowledge, nothing is too much trouble for them, a pleasure to do business with this company.
Jane C rates this store 07/02/2018
Excellent service with a bit of fun
Over the past few years we have bought a number of items from Careco (which we have been very pleased with) that we ordered via the website without being able to see the products before buying so it is great to have a branch in Norwich.
My mum wanted a new riser recliner and we went into the shop in October to just have a look. We spent along time trying a lot of chairs during which time the assistant Emily was great as she left us to look at our leisure but was on hand to give advice if necessary (and a coffee as well which was very nice). When we arrived we had said we were just looking at what was available and she never did a "hard sell" which was nice.
We returned today February to buy a chair and once again the staff were very helpful even though we had disturbed them while they were in the bath (Terry was training Jack on how the bath chair works so what better way than to get in!) They were very helpful and allowed time for decisions to be made calmly. Highly recommend.
John Keenan rates this store 31/01/2018
I have just been in the Norwich shop and purchased a scooter. The staff Terry and Jack were very pleasant and very helpful and easy to talk to. Very knowledgeable.
Mr Mrs Freeman Norwich rates this store 26/01/2018
Excellent customer service
We visited your Norwich branch yesterday. Not your fault that a sat nav post code sends you several streets away FYI its near Tool Station we nearly gave up but did find you we were glad we did. A nice greeting as we entered, asked what we were looking for then to explain the different ranges features prices of the recliner riser chairs. Left us to try out many types for comfort style etc. Whittled down from your large range to 4 within our budget. Terry then helped us with his excellent knowledge to choose the right one for me my condition we then met Emily & Jack to sort out material colour to suit us. Jack as a new employee put the order in the system. The whole experience was made very easy friendly comfortable professional We would recommend you to everyone.
Orange Window rates this store 19/01/2018
Great range of products & fantastic staff.
Gold Camera rates this store 18/01/2018
Brilliant place and brilliant staff
Very knowledgeable staff who are really helpful and really friendly 10/10.
Pete rates this store 17/12/2017
Bought a walker for my Mum Big range of products for all needs budgets. Plenty of room to try products and Terry was very helpful. Final choice was just what my Mum wanted at a very good price.
N Harrison rates this store 09/12/2017
Called in today to look for a chair for my Mother, Terry was very helpful and not pushing me to make up my mind. On his advice I will return with mum so we can make sure the chair fits her and is suitable for her needs.
Kathy B rates this store 06/12/2017
FABULOUS customer service highly recommend
My husband and I visited the Norwich showroom to make enquiries about mobility scooters. Having never owned one, we arrived with a long list of questions and were there for several hours. Terry Holden - Acting Showroom Manager - answered all of our questions and talked us through the various options and different scooters available. He made the necessary adjustments to the scooters, to enable us to test drive them, which we both felt was an incredible opportunity and has offered us a real insight into what we may wish to purchase in the future.
We noticed that Terry was working alone that day and dealing with 45 different sets of customers at the same time. We would like to commend Terrys ability to juggle the different needs of each group of customers, whilst offering very good customer care and remaining very attentive and calm. He is a credit to your company.
Patricia C rates this store 22/11/2017
Visited today to look at transit wheelchairs as my husband is now only able to walk short distances. We had the idea of buying as cheaply as possible but as the saying goes "you get what you pay for". Despite the manager coping on his own he spent a great deal of time with us showing us and letting us test various wheelchairs. It took my husband a while to decide and of course we went for the one he felt most comfortable in. Terry explained very clearly to me how to disassemble and put together the wheelchair and helped me to fit into my car. Well done Terry excellent service. Will not hesitate to recommend the company to family and friends. So pleased we visited the shop.
Mr T Griffiths rates this store 14/11/2017
The service we received was very good and helpful, we ordered our chair on Saturday and delivered on Tuesday. The gentleman was very friendly.
Alison D rates this store 21/09/2017
Excellent customer service, very knowledgeable, really friendly very helpful staff, a good choice of mobility products in fact some I had been looking for, for a while and I ended up buying more than just one item. I will definitely go back for all my mobility aids thank you.
Lucille S rates this store 14/09/2017
Excellent service and range
On August Bank Holiday I went with my partner to the CareCo showroom in Norwich so he could "just have a look" at mobility scooters. It's not easy to admit you have reached the point when walking has become so painful that you need to take action or never be able to go anywhere.
The salesman who helped us was friendly and professional with an excellent knowledge of their large stock of mobility scooters and wheelchairs. He demonstrated how several models folded down and encouraged my partner to test drive them around the showroom and outside in the car park. He found the scooters and wheelchairs varied a lot and it really is good to try them out rather than buying on line.
There was no "hard sell" or pressure from the salesman.
My partner bought a mobility scooter which was delivered a couple of days later and it has made a huge difference to his life.
We would highly recommend this business.
Samantha M rates this store 29/08/2017
Very friendly and knowledgeable staff, not pushy in any way. Explained everything very clearly from how to take scooter apart to fit into car to the insurance. We only went for a look but came away with the scooter my father in law tried and liked.
Barbara Righelato rates this store 25/08/2017
Terry and Rob were very helpful when I was buying a new scooter, they checked that it would fit my hoist it was lovely to go into a well fitted out shop with lots of products and to be looked after by caring people.
Malcolm C rates this store 25/08/2017
Feedback on Personal Service by Malcolm Cushing
Found that the staff were very pleasant and not in the least pushie. Answered all questions with full courtesy. With expertise would recommend to any body.
Urs M rates this store 25/08/2017
A Very Positive Experience Highly Recommended
I went to Care Co for the first time a couple of weeks ago with my son granddaughter to look at mobility vehicles. I was greeted by Terry who introduced me to his new assistant Emily, and we were asked if we had come to play!
Of course, my ten year old granddaughters face lit up and we smiled at the prospect of trying as many of the vehicles as we could on that quiet Sunday.
Terry is very helpful and knows his stuff. He and Emily guided us around explaining which vehicles could do what and demonstrated some folding scooters. I eventually opted for a new lightweight electronic folding wheelchair, as it is allowed on buses and is suitable for using in any shop.
The shop is fairly roomy sells soft furniture bathing equipment as well as smaller items such as non slip place mats and cutlery...If you're looking for any disability products I recommend that you go there first as I found this experience a very happy and positive one. Sophie had a lot of fun too.
Norman B rates this store 24/08/2017
We found the establishment very welcoming and well laid out. The ability to freely walk around the store and and try out the various scooters etc very useful. The depth of knowledge of the friendly Manager, Terry Holden was excellent and he spent a lot of time with us showing how the various scooters worked, their strengths and weaknesses and how they would break down to be packed in a car boot. Altogether a very enjoyable experience compared to other establishments.
My only constructive criticism would be that we feel additional staff would be of immense help as a one-man-band trying to deal with four customers at once on what are tricky questions on somewhat complicated machines must inevitably involve a long wait by prospective customers as happened last Friday. I appreciate that this may impact on profits but could lead to greater sales.
Gerry B rates this store 20/08/2017
Very Helpful Staff
Purchased a trolley on wheels last Saturday. We were helped by Terry, who's help and advice aided us in making the right choice. First time we'd visited the store and thought it was well laid out and very bright which was a definite plus.
Peter R rates this store 03/08/2017
Visited on a Sunday, Terry Holden who dealt with me was very helpful informative about the types of wheelchair that I was interested in buying. I purchased a G-Lite Pro Transit with excellent build quality.
Helen M rates this store 23/07/2017
So happy that I found a mobility shop that actually cares. Found the Scooter that I have been looking for for at least 2 months. Very helpful and caring staff that go the extra mile. Very happy with the service I received from Terry and Rob.
Geraldine R rates this store 21/07/2017
I'm very pleased with the advice and guidance I received from Rob Terry at the new CareCo showroom in Norwich. They weren't "pushy" which was also very satisfying. After quite a while investigating trying out various Powerchairs in the showroom, we settled on a really lightweight Foldawheel Powerchair which is perfect for my needs.
John D rates this store 20/07/2017
Love the new store
Went in today and the staff were so friendly! Thank you so much for such great service we will be back!