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Delivery Information

Delivery Information

Everything you need to know about how we get your order from our warehouse to your home.

Standard UK delivery
Free for orders £40 and over (£3.95 for orders under £40).
Your order is dispatched within 2-3 working days.
Room of Choice delivery for larger and heavier items.
Smaller items delivered to your door by courier.
Read more (click to expand)
UK next or specific day delivery
Starts from £7.95
Choose a convenient delivery date 7 days a week.
Room of Choice delivery for larger and heavier items.
Smaller items delivered to your door by courier.
Read more (click to expand)
Standard UK delivery

Our powered mobility products can be cumbersome, so we ask one of our courier partners to deal with all the heavy lifting for you. This is our Room of Choice delivery service and it includes:

  • SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.
  • A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.
  • Delivery of your product to a room of your choice, up a maximum of 3 flights of stairs.
  • Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Assembly service.
  • Smaller items will be delivered to your door by one of our other courier partners.

*Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

UK next or specific day delivery

Our powered mobility products can be cumbersome, so we ask one of our courier partners to deal with all the heavy lifting for you. This is our Room of Choice delivery service and it includes:

  • SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.
  • A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.
  • Delivery of your product to a room of your choice, up a maximum of 3 flights of stairs.
  • Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Assembly service.
  • Smaller items will be delivered to your door by one of our other courier partners.
  • For next day deliveries, orders made after 3pm will be delivered within 1-2 working days.
  • Next day / specific day delivery is only available on items in stock at the time of purchase.
  • While we guarantee next day / specific day dispatch CareCo are not responsible if the courier service fails to deliver on time. However, every effort will be made to ensure your product arrives as per your request.
Delivery Option Delivery Price Estimated Delivery Time Explanation
UK next day delivery
(up to 20kg & under £40)
£7.95 Pre 3pm: next working day
Post 3pm: 1-2 working days
Processed as a priority.
Shipped by courier for next working day delivery.
UK next day delivery
(up to 20kg & over £40)
£12.95 Pre 3pm: next working day
Post 3pm: 1-2 working days
Processed as a priority.
Shipped by courier for next working day delivery.
UK next day delivery
(over 20kg)
£24.95 Pre 3pm: next working day
Post 3pm: 1-2 working day
Processed as a priority.
Shipped by courier for next working day delivery.

*Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

International delivery
  • CareCo deliver to over 70 countries worldwide.
  • For International deliveries we use a wide range of couriers and delivery options to find the best price and method for you.
  • Please email [email protected] or call us on 0333 015 5000 to get your quote.
Home Assembly
Hassle-free delivery with our Home Assembly service
For just £60 we'll get you set up and ready to go with your new product within 7-14 working days of placing your order.
Read more (click to expand)
Our Home Assembly service guarantees the safe assembly and installation of our bigger and bulkier mobility products, like scooters, riser recliners, bath lifts and more.
It's ideal if you live in an upstairs flat or apartment, would struggle to lift heavy boxes or parts, or just want to make sure your product is correctly assembled and safely installed.
On the day of your choice, the engineer will deliver and assemble your product and make sure everything is just right. They show you how everything works, including how to charge, assemble and disassemble your product. If you've got any questions, our engineer will be happy to answer them. And they'll even take all the unnecessary packaging with them when they leave. It really is as simple as that.
Please note our Home Assembly deliveries are sometimes carried out by a third party. Extra items can be added for just £30 each.
International delivery
The price of international delivery depends on your location. We use a wide range of couriers and deliver to over 70 countries worldwide. Please email [email protected] or call us on 0333 015 5000 for a delivery quote.
Missing Parcels & Deliveries
Please be aware that if you request that your item(s) is left in a safe place via the courier notes, CareCo cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from your local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.
Read more (click to expand)
Missing Parcels & Deliveries
  • CareCo strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the customer.
  • CareCo cannot accept any liability for mislaid or missing orders.
  • Unfortunately CareCo cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us.
  • If your product is damaged you MUST advise CareCo on the SAME DAY of delivery/receipt of your goods. After this time we are unable to claim from our carriers.
Delayed Orders
Occasionally we run out of certain products. If you place an order for an item we are currently waiting for we will wait 5 days to see if it's delivered to our warehouse. If not, we will send out the item(s) we do have in stock, with the remaining items going onto back order.
Read more (click to expand)
Delayed Orders
  • Once we receive the stock we will dispatch the missing item(s) with no delivery charge.
  • Where stock is limited for certain items, we will give priority to customers who pay for priority dispatch.
Delivery Address
Once your order has been processed the delivery address for that order cannot be changed. We are also unable to redirect your order once it has been processed. For these reasons, please supply us with a delivery address where you know somebody can sign for your parcel.
Read more (click to expand)
Delivery Address
  • If nobody is available to sign for your parcel then a card will be left at the address. You can then arrange delivery for another day or collect your goods from your local depot.
  • Deliveries cannot be made to PO Box addresses.
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Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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