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Customer Services

The Croydon Showroom

Croydon Showroom Croydon Showroom Croydon Showroom Croydon Showroom Croydon Showroom
Croydon Showroom
Croydon Showroom
Croydon Showroom
Croydon Showroom
Croydon Showroom

SJ rates this store    Review Rating17/10/2018

So helpful
Kaylee was so helpful. Although I ended up trying almost every rollator they had Kaylee gave us all the information and advice we needed to make an informed decision. Going into the store at Croydon turned out to be the best decision as looking online is so hard when it comes to mobility equipment as there are so many factors to consider. Highly recommended. Thank you Kaylee

Gillian Lynch rates this store    Review Rating05/10/2018

Lollipops
We were looking for a mobility scooter for my husband and the girls at Croydon were so helpful and there was so much choice. Well done Kyle and Lau.

CjA rates this store    Review Rating27/09/2018

That rare personal touch
Have used this branch a few times now and every time they are so helpful and kind. Always attentive to your needs, well done girls.

Angi Winter rates this store    Review Rating23/09/2018

Wheelchair Purchase 18/09/18
My husband and I went to CareCo Croydon on 18/09/18 and were served by Kaylee. We were looking at wheelchairs for our adult son and Kaylee was most helpful informative and friendly. Kaylee assisted us in trying out various chairs until we had made our choice. The chair arrived the next day and we couldn't be more pleased with our purchase. We thanked her for making this transaction seamless and highly would recommend CareCo at Croydon.

Richard Hicks rates this store    Review Rating12/09/2018

Buying a Scooter
My wife and I met Kaylee and Lou on Monday and they could not help us enough in our choice of mobility scooter. Kaylee demonstrated how to break the unit, a Zoom, down and put it in our car, a Peugeot 208, with no trouble. Because of this we purchased the unit which we have now received and are really pleased with it.

Ian Coulton rates this store    Review Rating21/06/2018

Recliner chairs
I have recently purchased two recliner chairs. Very pleased with the chairs and delighted with the service given at the Croydon shop. Great job thank you.

Valerie D rates this store    Review Rating06/12/2017

Helper Hannah from Croydon
Very kind and patient. Spent quality time with me in helping chose the right size and comfort that I personally needed.

Mrs Debbie Baker rates this store    Review Rating14/11/2017

Great customer care
I was in store to look to purchase a motor scooter Jodie was so helpful I tried out the scooter I liked. Had a great time whizzing round the shop trying it out! Came back on the Monday to make the purchase unfortunately Jodie wasn't there but was greeted by Traci the regional manager. Traci was soooo lovely and accommodating, I purchased a large mobility scooter and we all had a laugh, I would recommend this company and store to anyone. They truly are fantastic! Thanks again ladies for all of your help, time and patience, I'm very grateful.

Juil C rates this store    Review Rating20/10/2017

Helpful Service
I came in to CareCo today to buy a wheelchair for my mum my main issue was getting in in and out of the car Jodie was very helpful and considerate. A happy customer!

Tina T rates this store    Review Rating19/10/2017

Simply the best
Two lovely ladies at CareCo who we had a great chat and cup of tea with. They really cheered me up and made me laugh. Purchased a wheelchair and a bag.

Yanick C rates this store    Review Rating15/10/2017

Great Customer Service
I visited the shop today and purchased a chair I was greeted by a young lady called Jodie she was most pleasant and helpful. I would definitely recommend this store.

Dawn C rates this store    Review Rating12/10/2017

Friendly
Welcoming and helpful when needed

Anastasija K rates this store    Review Rating09/10/2017

Amazing experience
I would definitely come back. Lovely people!

Hayley T rates this store    Review Rating08/10/2017

Fab
Visited the Croydon store to try some scooters. I was happy to find they had a great range of options and very friendly staff. Will be back to buy in the next few weeks.

Trish B rates this store    Review Rating11/08/2017

Excellent
We visited the store with no real idea of the mobility scooter we wanted Hannah allowed us to look around for a while then approached and offered her help. Her knowledge allowed us to purchase an excellent scooter which meets our needs completely.

We had a minor problem with the delivery (the accessory pack was missing) but Hannah sorted this out within the day.

We were very impressed with the store and the staff Hannah is brilliant friendly and made our choice purchase very easy.

Many thanks, Hannah!

Leonard D rates this store    Review Rating21/07/2017

Wonderful Customer Service
Visited the store in Croydon was greeted with smiles from both Hannah and Jodie was more than impressed with Jodie who showed us around and advised us nothing was to much for her and it made a change to get one to one customer relations I did end up purchasing a scooter which I'm very happy with. Will definitely recommend.

Alan H rates this store    Review Rating19/07/2017

Riser recliners
Having been recommended to CareCo by our neighbour we visited Croydon to try the range if chairs. We were left to explore for a while and then approached by Hannah. As it turns out she helped enormously and as a result we purchased the Bowmont riser.

Lesley N rates this store    Review Rating04/07/2017

Thanks Vicky
Excellent service, she went out her way to research items for me and was especially pleasant.

Ken B rates this store    Review Rating04/07/2017

Very pleased
Hannah was very helpful. We were more then happy with the service we received at your showroom today.

Jade S rates this store    Review Rating29/06/2017

Customer satisfaction comments
It was my privilege to be served by a very nice and extremely helpful young lady named Jodie Ramsay-Graham who assisted me in the purchase of a liteway walker which I am very pleased with Jodie is a great asset to your company. Mrs D P Garcia A happy customer

Carmel E rates this store    Review Rating21/06/2017

Pleased with service
Its a very nice show room and Jodie was very polite and patient will be coming back.

Luke M rates this store    Review Rating20/06/2017

Jodie was very very helpful on both occasions
Fab customer service.

John A rates this store    Review Rating02/06/2017

Excellent Service
Wanted to say a big thank you to Hannah who helped my mum when she came in. She was lovely and so much help that we ordered without hesitating. Would recommend.

Michael C rates this store    Review Rating07/05/2017

Refreshingly straightforward
A trip to CareCo in Croydon earlier today with mum and sister in search of a bath chair for mum was a surprising delight thanks to the customer service of the Manager, Hannah.

No hard sell just simple attentiveness to need and a traditional approach to customer care won mum over in no time. Chair bought and paid for easily installed by me of all people! Job done.


An excellent service and I highly recommend a visit to the showroom Many thanks

Paul P rates this store    Review Rating27/04/2017

Jodie customer service as it should be
I don't write reviews but yesterday was a tricky day as my year old Mum a fiercely independent woman continued to address the recent decline in her fitness and health. She has become very fragile finding it extremely difficult to stand and walk coupled with the hourly challenges of regular ablutions particularly in public. I did not appreciate how emotional this experience would be for my Mum or quite how stressful it would be for her to test and find the right recliner chair for her. Throughout this we had the calm considerate support of Jodie giving informative tips about the range exhibiting a great sense of humour a sense of calm and above all patience. If only there were more sales people like her. She helped turn a potentially dramatic day in to a good day and positive experience. Thanks Jodie.

Evonne C rates this store    Review Rating21/04/2017

Customer service
Very good customer service and fantastic prices will definitely come again and will recommend.

Kay J rates this store    Review Rating31/03/2017

Excellent
Great customer service and good prices compared to other places I have been.

Gary O rates this store    Review Rating20/03/2017

Waterproof Bedding
I recently purchased a couple of waterproof mattress and bedding from the new store I was greeted on arrival by the store manager Hannah who assisted myself and two of the tenants that I care for. She gave advice and demonstrated the products we were interested in pointing out the quality and value for money. I found her to be very respectful by displaying compassion and empathy towards my tennants who have learning disabilities and talking to them in a way they could understand Nothing was too much trouble and I will be recommending CareCo to all my fellow colleagues who work within the care field. Many thanks Hannah.

Jane C rates this store    Review Rating12/03/2017

Excellent Service
Visited CareCo Croydon with eldery mum to purchase a recliner. Staff were very patient and let mum try out every chair on display. There is a wide selection for a variety of price ranges. We settled for Madison wheat colour. Excellent service lovely friendly staff.

Steve B rates this store    Review Rating25/02/2017

FoldaLite Pro
Superb customer service I would recommend you to all my customers and family.

Bridgette P rates this store    Review Rating25/02/2017

Lovely and friendly
We went to the shop without any expectation. We found the item we required thanks to the lovely helpful staff. They were happy to show us the products demonstrate them and answer all of our queries. As well as the product we were looking for we also found some other products which may be useful in the future. However at no time did we ever feel that there was any pressure from the staff. That atmosphere was very calm and relaxed.

Derek L rates this store    Review Rating22/02/2017

Great Service
Mobility scooter expert Anthony did a brilliant job had a lot of patience and good knowledge of products.

William G rates this store    Review Rating13/02/2017

Recliner chair purchased today
Very wide choice of chairs not seen elsewhere. Different fabrics and choice of colours. Delivery within reasonable time period. Knowledgeable and friendly staff.

Chris R rates this store    Review Rating08/02/2017

Great Experience Keep it up
I purchased a mobility scooter from CareCo Croydon in February What a pleasure to deal with I was dealt with by Hannah who was extremely knowledgeable and patient I asked for a modification to be made to the new scooter before I took delivery Not a problem and the whole transaction went through very smoothly.


Not only was this a great company to deal with they offered some of the best prices available online or in the storeI can highly recommend this mobility company without any hesitation

Andy W rates this store    Review Rating04/02/2017

Pleasure to become a customer thanks Hannah
Croydon Manager Hannah was excellent and provided a wonderful service Being made to feel welcomed and listened to goes a very long way I had to make a few personalised requests all of which were taken on board with sincerity and respect Im looking forward to my bargain priced Drive Sport Rider Well done Careco Hannah

Will B rates this store    Review Rating30/01/2017

Lovely store
Went into the store and everyone was so friendly to me The range of stock was fantastic and so were the prices also We ended up buying a wheelchair and a stick We will be back this Summer to buy a scooter Thanks CareCo

Pat H rates this store    Review Rating23/01/2017

Excellent service at new Croydon showroom
We were given excellent service by a friendly assistant called Hannah She spent a lot of time helping me to choose a recliner chair. And once Id found one I thought I liked she let me sit in it for at least half an hour or as long as I liked so I highly recommend the new Croydon showroom

Carol T rates this store    Review Rating23/01/2017

Scooter purchase
Very happy with the service Everything explained in full
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Located just off the A23 and within easy reach of the M25, our Croydon showroom is filled with a huge selection of our best products, both from our popular own-brand label and the biggest names in the industry. There's plenty of free parking including disabled spots, and easy access into and around the showroom, so you can stay for as long as you need and browse in comfort. Pop in for a coffee and a chat with a member of our team - they'll be more than happy to help you find the perfect mobility aid.
Hannah - Showroom Manager

"I'm incredibly pleased with the service that is given to our customers. Seeing them leave with a smile on their face and knowing that we have boosted their quality of life and independence is always rewarding."

HANNAH - SHOWROOM MANAGER
ADDRESS
CareCo
230 Thornton Road
Croydon
Surrey
CR0 3EU
PHONE
0208 665 7733
OPENING TIMES
Mon-Fri
9.00am - 5.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm
TOILETS
Male Toilets Female Toilets Disabled Toilets
FREE PARKING
Parking Disabled Parking
Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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