Richard Hicks rates this store 12/09/2018
Buying a Scooter
My wife and I met Kaylee and Lou on Monday and they could not help us enough in our choice of mobility scooter. Kaylee demonstrated how to break the unit, a Zoom, down and put it in our car, a Peugeot 208, with no trouble. Because of this we purchased the unit which we have now received and are really pleased with it.
Ian Coulton rates this store 21/06/2018
I have recently purchased two recliner chairs. Very pleased with the chairs and delighted with the service given at the Croydon shop. Great job thank you.
Valerie D rates this store 06/12/2017
Helper Hannah from Croydon
Very kind and patient. Spent quality time with me in helping chose the right size and comfort that I personally needed.
Mrs Debbie Baker rates this store 14/11/2017
Great customer care
I was in store to look to purchase a motor scooter Jodie was so helpful I tried out the scooter I liked. Had a great time whizzing round the shop trying it out! Came back on the Monday to make the purchase unfortunately Jodie wasn't there but was greeted by Traci the regional manager. Traci was soooo lovely and accommodating, I purchased a large mobility scooter and we all had a laugh, I would recommend this company and store to anyone. They truly are fantastic! Thanks again ladies for all of your help, time and patience, I'm very grateful.
Juil C rates this store 20/10/2017
I came in to CareCo today to buy a wheelchair for my mum my main issue was getting in in and out of the car Jodie was very helpful and considerate. A happy customer!
Tina T rates this store 19/10/2017
Simply the best
Two lovely ladies at CareCo who we had a great chat and cup of tea with. They really cheered me up and made me laugh. Purchased a wheelchair and a bag.
Yanick C rates this store 15/10/2017
Great Customer Service
I visited the shop today and purchased a chair I was greeted by a young lady called Jodie she was most pleasant and helpful. I would definitely recommend this store.
Dawn C rates this store 12/10/2017
Welcoming and helpful when needed
Anastasija K rates this store 09/10/2017
I would definitely come back. Lovely people!
Hayley T rates this store 08/10/2017
Visited the Croydon store to try some scooters. I was happy to find they had a great range of options and very friendly staff. Will be back to buy in the next few weeks.
Trish B rates this store 11/08/2017
We visited the store with no real idea of the mobility scooter we wanted Hannah allowed us to look around for a while then approached and offered her help. Her knowledge allowed us to purchase an excellent scooter which meets our needs completely.
We had a minor problem with the delivery (the accessory pack was missing) but Hannah sorted this out within the day.
We were very impressed with the store and the staff Hannah is brilliant friendly and made our choice purchase very easy.
Many thanks, Hannah!
Leonard D rates this store 21/07/2017
Wonderful Customer Service
Visited the store in Croydon was greeted with smiles from both Hannah and Jodie was more than impressed with Jodie who showed us around and advised us nothing was to much for her and it made a change to get one to one customer relations I did end up purchasing a scooter which I'm very happy with. Will definitely recommend.
Alan H rates this store 19/07/2017
Having been recommended to CareCo by our neighbour we visited Croydon to try the range if chairs. We were left to explore for a while and then approached by Hannah. As it turns out she helped enormously and as a result we purchased the Bowmont riser.
Lesley N rates this store 04/07/2017
Excellent service, she went out her way to research items for me and was especially pleasant.
Ken B rates this store 04/07/2017
Hannah was very helpful. We were more then happy with the service we received at your showroom today.
Jade S rates this store 29/06/2017
Customer satisfaction comments
It was my privilege to be served by a very nice and extremely helpful young lady named Jodie Ramsay-Graham who assisted me in the purchase of a liteway walker which I am very pleased with Jodie is a great asset to your company. Mrs D P Garcia A happy customer
Carmel E rates this store 21/06/2017
Pleased with service
Its a very nice show room and Jodie was very polite and patient will be coming back.
Luke M rates this store 20/06/2017
Jodie was very very helpful on both occasions
Fab customer service.
John A rates this store 02/06/2017
Wanted to say a big thank you to Hannah who helped my mum when she came in. She was lovely and so much help that we ordered without hesitating. Would recommend.
Michael C rates this store 07/05/2017
A trip to CareCo in Croydon earlier today with mum and sister in search of a bath chair for mum was a surprising delight thanks to the customer service of the Manager, Hannah.
No hard sell just simple attentiveness to need and a traditional approach to customer care won mum over in no time. Chair bought and paid for easily installed by me of all people! Job done.
An excellent service and I highly recommend a visit to the showroom Many thanks
Paul P rates this store 27/04/2017
Jodie customer service as it should be
I don't write reviews but yesterday was a tricky day as my year old Mum a fiercely independent woman continued to address the recent decline in her fitness and health. She has become very fragile finding it extremely difficult to stand and walk coupled with the hourly challenges of regular ablutions particularly in public. I did not appreciate how emotional this experience would be for my Mum or quite how stressful it would be for her to test and find the right recliner chair for her. Throughout this we had the calm considerate support of Jodie giving informative tips about the range exhibiting a great sense of humour a sense of calm and above all patience. If only there were more sales people like her. She helped turn a potentially dramatic day in to a good day and positive experience. Thanks Jodie.
Evonne C rates this store 21/04/2017
Very good customer service and fantastic prices will definitely come again and will recommend.
Kay J rates this store 31/03/2017
Great customer service and good prices compared to other places I have been.
Gary O rates this store 20/03/2017
I recently purchased a couple of waterproof mattress and bedding from the new store I was greeted on arrival by the store manager Hannah who assisted myself and two of the tenants that I care for. She gave advice and demonstrated the products we were interested in pointing out the quality and value for money. I found her to be very respectful by displaying compassion and empathy towards my tennants who have learning disabilities and talking to them in a way they could understand Nothing was too much trouble and I will be recommending CareCo to all my fellow colleagues who work within the care field. Many thanks Hannah.
Jane C rates this store 12/03/2017
Visited CareCo Croydon with eldery mum to purchase a recliner. Staff were very patient and let mum try out every chair on display. There is a wide selection for a variety of price ranges. We settled for Madison wheat colour. Excellent service lovely friendly staff.
Steve B rates this store 25/02/2017
Superb customer service I would recommend you to all my customers and family.
Bridgette P rates this store 25/02/2017
Lovely and friendly
We went to the shop without any expectation. We found the item we required thanks to the lovely helpful staff. They were happy to show us the products demonstrate them and answer all of our queries. As well as the product we were looking for we also found some other products which may be useful in the future. However at no time did we ever feel that there was any pressure from the staff. That atmosphere was very calm and relaxed.
Derek L rates this store 22/02/2017
Mobility scooter expert Anthony did a brilliant job had a lot of patience and good knowledge of products.
William G rates this store 13/02/2017
Recliner chair purchased today
Very wide choice of chairs not seen elsewhere. Different fabrics and choice of colours. Delivery within reasonable time period. Knowledgeable and friendly staff.
Chris R rates this store 08/02/2017
Great Experience Keep it up
I purchased a mobility scooter from CareCo Croydon in February What a pleasure to deal with I was dealt with by Hannah who was extremely knowledgeable and patient I asked for a modification to be made to the new scooter before I took delivery Not a problem and the whole transaction went through very smoothly.
Not only was this a great company to deal with they offered some of the best prices available online or in the storeI can highly recommend this mobility company without any hesitation
Andy W rates this store 04/02/2017
Pleasure to become a customer thanks Hannah
Croydon Manager Hannah was excellent and provided a wonderful service Being made to feel welcomed and listened to goes a very long way I had to make a few personalised requests all of which were taken on board with sincerity and respect Im looking forward to my bargain priced Drive Sport Rider Well done Careco Hannah
Will B rates this store 30/01/2017
Went into the store and everyone was so friendly to me The range of stock was fantastic and so were the prices also We ended up buying a wheelchair and a stick We will be back this Summer to buy a scooter Thanks CareCo
Pat H rates this store 23/01/2017
Excellent service at new Croydon showroom
We were given excellent service by a friendly assistant called Hannah She spent a lot of time helping me to choose a recliner chair. And once Id found one I thought I liked she let me sit in it for at least half an hour or as long as I liked so I highly recommend the new Croydon showroom
Carol T rates this store 23/01/2017
Very happy with the service Everything explained in full