Terence Jones rates this store 15/05/2019
Above and beyond all expectations
Made two visits to the store and very impressed with range of scooters and friendly, helpful staff. Both Jamie and Michelle wend above and beyond all expectations. Nothing was too much trouble. I thoroughly recommend both store and staff.
Jennifer Lobb rates this store 13/05/2019
Excellent Service and demonstration by Michelle. She was able to answer all of our questions. She was very patient and had a very cheery disposition. We would highly recommend your store.
Eileen Thomas rates this store 08/04/2019
Andrew and Vicky were very friendly and helpful. All our queries were answered.
Graham Snook rates this store 31/03/2019
Recliner riser chairs and mobility scooters
Today I went to your Cardiff showroom to view recliner chairs and mobility scooters. I was attended to by Vickey who had a very comprehensive answer to all our questions about your products. If all of your employees are as polite and knowledgeable as Vickey you're got a very good team! We purchased a çhair and a skooter.
Anne Taylor rates this store 24/03/2019
I visited this store Thursday 21st March and was pleasantly surprised to see your large stock of aids. I came to look for a walking aid, Andrew Beacon served me he was very very helpful He explained everything to me and let me walk around the store to try it out. I will be visiting the store again next week to purchase the walking aid and look forward to seeing Andrew again.
Dixeybelle rates this store 13/03/2019
Excellent service helpful young lady
Very helpful and obliging while I scooted round the showroom. Had scooter ready in 1 hr for me to bring home. Spotless, well organised showroom. Will visit again if necessary.
Alec Paterson rates this store 09/03/2019
Good retail experience great staff
Made 2 recent purchases from the Cardiff store. We were served by Andrew who was extremely professional and very knowledgeable. All he promised was fulfilled. Would recommend this company and the staff.
Marian Port Talbot rates this store 05/03/2019
Good Vist and Help
Called into the showroom to try out some chairs. Surprised at how many there were to see and check out. A really worthwhile visit and Michelle was very helpful informative and made the choice and purchase easy. Looking forward to the delivery and have already been advised that order has been dispatched. Great service all round.
Gloria Evans rates this store 04/03/2019
Purchased a mobility scooter and was served by Andrew who was very friendly and knowledgeable. Pleased with service.
Marilyn Davies rates this store 24/02/2019
5 star customer service
Thank you for your 5 star customer service
Christine McGowan rates this store 16/02/2019
Visit to Cardiff Showroom
We visited the Hatfield Road Cardiff showroom on the 4th February this year to look at recliner riser chairs. Firstly was very impressed by the size of the showroom and the good supply of items available for viewing. We were greeted by Michelle and upon explaining what we were after showed us the chairs and fully explained how they operated etc. We tried them out and she left us to take our time to discuss what we wanted. What was nice was that whilst she was fully knowledgeable about the chairs we were not pressurised into buying. We ended up buying two of the chairs and fully commend Michelle for her friendliness and professionalism extended on our visit.
David porter rates this store 07/01/2019
We visited the Cardiff store on Saturday to try out some chairs. We didn't really know what we needed and Vicky was a great help showing us the different types and sizes and explaining the operation and benefits of each. Initially we were only browsing but got all the information we needed and were very happy with the quality of the products that we ordered 2 chairs.
Grahame Davies rates this store 18/12/2018
Unbelievably friendly staff that made me feel at ease and talked me through the purchase options and suitability for my needs. I have no hesitation in recommending CareCo Cardiff for their expertise and customer satisfaction in supplying disability aids. Thank you all!
Elizabeth Davies rates this store 18/12/2018
Staff are well informed of the products they stock and the suitability for numerous different disability issues. Products of excellent quality and robust enough to cope with continuous usage.
William Prosser rates this store 01/12/2018
Excellent care and attention
We would like to say how pleased we are with the care and attention we were given by Michelle in Hadfield Road Cardiff. Her patience and explanations about how to work the scooter was excellent. It was a pleasure doing business with her. She is an asset to the company.
Dan Berry rates this store 24/11/2018
Service with a smile
I visited Careco Hadfield Road on Thursday with a view to buying a lightweight wheelchair I was helped to get the right one by Michelle and Jamie who were brilliant. I bought the chair Jamie put it in the boot for me. ANOTHER SATISFIED CUSTOMER! Would readily award SIX stars if I could and would recommend store and staff to friends and family.
Anthony Kenny rates this store 20/11/2018
Visited Cardiff store today, served by Vickky. Came away with what we wanted service and customer attention was excellent. All together a pleasant shopping experience, will recommend to friends etc as place to start when needing mobility advice/assistance. Very good quality at a fair price. Anthony Kenny
W J Coppage rates this store 14/11/2018
Hi, we were today shown around the bed by Vicky, very polite and knew all about the electric beds having shown Helen my wife how to preform the electric bed. We then went to purchase one it was the Selston 300. Vicky explained all with the making and the delivery and what help we needed. Excellent Service by Vicky.
Ann Morgan rates this store 02/11/2018
Went to the Cardiff branch to view the electrical operated beds. The staff were exceptional in their friendly personality and professional manner. Every effort was put in to answer all our questions even phoning the suppliers to find the answers. Many thanks to the staff especially to Vicky.
Denise Sullivan rates this store 26/10/2018
So helpful and kind
We went to care and co today with my husband. Can't thank the staff enough, we were looking for a new scooter. They were so helpful and kind, made us a cup of tea, didn't rush us like so many other shop we been to. I am not easy to please after spending nearly an hour looking at scooter Andrew and his staff were so patient with us. We purchased the genie Plus. So please can't wait for it to come, if your looking for any mobility aid Scooters and much more you won't go wrong to visit the store in Cardiff. Just to finish I would just like to say it was a pleasure doing business with you and see you again soon, thank you so much.
Jeannie rates this store 24/10/2018
Great service well done Cardiff
After being recommended by a friend my grandson took me along as I've been looking to update my mobility scooter. We were met by Vicky, absolutely no pressure or hard sale. I tried quite a few, I was very impressed on the number to choose from. I was not rushed a lovely shop with a wide selection of aids I picked my scooter plus you get insurance with it. I looked around never had so many to choose from and the price was really good.
Jill West rates this store 22/10/2018
Vicky was very helpful in explaining the difference between types of wheelchairs and finding the most suitable for my needs. Since purchase I have been very pleased with it and grateful for the overall benefit it gives me. Thank you
Marian BrookeMorris rates this store 05/10/2018
The extra mile
Purchased a wheelchair from here a few weeks ago, the help advice given by Andrew was invaluable and happy with that purchase.
Then I revisited the store looking for a chair to go at the side of the hospital bed delivered today at home for my husband to sit in comfort and for me to sit with him in these last weeks ahead. My husband is in hospice at the moment. The chair was delivered yesterday as i have no bed until next week I slept last night in the newly acquired Dorchester chair. In truth the best nights sleep I have had in a long while waking this morning to see it was 9am not an ache or pain in me. Thank you for the excellent service Andrew & Michelle. To anyone in need of mobility aids look no further!
Peter Morgan rates this store 18/09/2018
Called in to showroom to look at mobility scooters. Vicky came to help and she was very helpful, tried out a few scooters and done a few wheelys out side. After a cup of tea made my mind up and picked the one I wanted. Vicky is very cheerful as well as helpful she made everything very easy and the scooter was soon in the boot of my car. Just want a bit of fine weather now to make use of it. Thanks Vicky.
Phillip Dahlmargaret Dahl rates this store 17/09/2018
Bought a mobility scooter today and found Andrew who helped with the choosing of correct type as regards size and taking apart and fitting back together a few times. Was very patient and helpful. Many thanks
Trevor Haslehurst rates this store 17/09/2018
The staff was very helpful and you do not feel under pressure to buy there and then. Plus because I came a long way they even made me a mug of coffee! Thank you for all your help.
Jonathan Jones rates this store 16/09/2018
Bought a Scooter
Bought mobility scooter last Sunday, served by Vicky and Andrew, nothing was too much trouble. Very pleased with service and product, would certainly recommend to others.
Tracy Jenkins rates this store 08/09/2018
Cardiff care co vicky
Went to the shop yesterday looking for a recliner chair for my mum. We saw Vicky she was very helpful, couldn't do enough for us. Would recommend CareCo to anyone looking for mobility aids would definitely go there again.
Margret Horrobin rates this store 06/09/2018
Cardiff Showroom service by Vicky
Vicky was brilliant! She gave us all information we needed for a scooter. Would recommend her and the shop for anyone disabled and will be shopping there again.
Daniel Feist rates this store 30/08/2018
cardiff showroom service by Vicky
Vicky was brilliant with our purchase this morning. She gave us all information we needed with very good explanations and demonstration of scooter and recliner chair. Would recommend her and the shop for anyone disabled and will be shopping there again next month.
Mrs Bates rates this store 30/08/2018
3 wheeled walker
Plenty of choice and staff really helpful but not pushy. Very happy with the service and the product. Also lots of things I didn't know existed which I will bear in mind for the future.
Leonard Jones rates this store 21/08/2018
Staff very helpful and polite but I think the shop is understaffed as there where a lot of people waiting.
Michael Maisey rates this store 15/08/2018
We went to the store on Monday to view mobility scooters. Vicky the showroom assistant was very helpful and advised us to try a number of the scooters until my wife was comfortable with the one she chose. She finally decided on a blue Pride Apex Lite.
Gerry rates this store 09/08/2018
Excellent. So friendly and knowledgeable
We came into the Cardiff showroom with my wife's parents Mary & Norman to look at and test drive some scooters a week or so back. Michelle & Vicky both spent a lot of very patient time with them showing 2 different scooters which Mary Norman consequently bought on seeing all the other products on show, they then proceeded to buy two recliner riser chairs. Cannot praise Michelle Vicky highly enough they, were excellent so friendly and knowledgeable, there was never a question they could not answer, great service.
David Bowers rates this store 05/08/2018
We wanted a new wheel chair and a Roma Dual wheel Powerstroll. Michelle although very busy found time to explain the options. Very good service and will visit this store again.
Norma Dowsell rates this store 03/08/2018
Spent hours researching online for a mobility scooter for my husband, found one and paid CareCo Cardiff a visit to try it. It didn't suit him. Enter Vicky - charming knowledgeable and patient. Asked about its intended use and my husbands requirement and proceeded to show us about 6 options. Dismantled several to see if he could lift them. Then she asked him to try the one she thought would suit him and it did. Tried it in car boot and made him ride over several surfaces outdoors. We bought it. Amazing service and advice and she made us feel special. Thank you CareCo and thank you Vicky Coulthard. Totally recommended!
Jennifer Barry rates this store 01/08/2018
I purchased a wheelchair on the weekend for my mother. The staff were both very friendly and helpful. We came away from the store more than satisfied.
Kev Cooke rates this store 31/07/2018
First Time Visit
Looking for various types of disability equipment so called in. Very impressed with store in general and assistance given by Michelle. Made purchases but will definitely call again.
Lesley Nash rates this store 31/07/2018
I wanted to buy a mobility scooter but was very nervous of riding on one but Vicky soon helped me to push my fears away and have a test drive. Now I can't wait for my scooter to be delivered. Thank you Vicky for your help and excellent customer care. I would recommend Careco for that reason and also good prices. Thanks again
D Cunningham rates this store 21/07/2018
We wanted a rise and recline chair, the shop had a good selection and Michelle explained how everything worked, great value.
Scott W rates this store 17/07/2018
Wheelchair and battery pack
Good service from Andrew, he suggested to us a few options for what we were looking for. Once we chose what we wanted he was able to demonstrate how it all worked. When the chair and battery pack was delivered he assembled it and showed us how it all went together and disassembled. Even had a free coffee!
Val and Tony Powell rates this store 15/07/2018
When visiting the Cardiff store today to look at riser recliner chairs we found Vicky and Andrew very helpful. What pleasant people to deal with. Nothing was too much trouble and we would certainly recommend this store. Excellent value for money, the best variety of prices we have found subsequently we bought two chairs. Thanks again for the service given by Vicky and Andrew!
Harold Lewis rates this store 15/07/2018
Came into the store twice this weekend both Vicky and Andrew were very helpful with advice and mindful of giving us space with my 91 year old father for him to try out the rollator and decide upon a purchase.
Stuart and Jennifer Hicks rates this store 15/07/2018
Brilliant service and understanding
Vicky and Andrew are very knowledgeable on the products they sell in store. On two separate occasions they gave us both the time and space we needed to decide on the purchase with my father.
David Dunbar rates this store 15/07/2018
84 year old mum
I live 200 miles away from my mum who has bought a scooter from CareCo Cardiff. She needed help with the scooter and yet again Andy came to the help going out of the his way to sort out her problems. The after care from this man is fantastic, can't thank him enough. Would definitely use this shop again and would recommend it to everyone. Great job Andy! Once again thanks for the help. Many thanks David Dunbar
Richard rates this store 12/07/2018
Andrew is a star man! He dealt with my return exchange quickly and efficiently. Nothing was too much trouble. A great asset to CareCo!
Michael rates this store 27/06/2018
Andrew was very helpful in helping me decide on the right product. Multiple products on display so was able to try them to decide what was most suitable. Rang to advise availability exactly when he said he would Very reliable service.
David Dunbar rates this store 09/06/2018
Mrs C Dunbar
Just a quick update on my last review where there was no charger. Andrew from CareCo Cardiff went out of his way not once but twice to personally deliver the charging cable to my mums house. Excellent service can't fault it. So a big thanks to Andrew!
Mr David Chandler rates this store 03/06/2018
Very satisfied 94 year old customer
My mother travelled from Dorset to visit the Cardiff showroom with my intention of buying a larger mobility scooter for her. With such re-pour and quality products along with excellent service from Emma although being in her present post for a few weeks and being well guided by Andrew we purchased more than one scooter. With a bill of over 3000 my mother was very pleased with her additional purchases of a recliner chair and two fire side chairs. Thank you both.
Roderick Williams rates this store 30/05/2018
Popped down to CareCo Cardiff showroom and purchased a mobility scooter. I was served by Andrew Beacon who I found to be very friendly and most helpful. Thanks
P Etheridge rates this store 30/05/2018
Phoned up in the morning to see if they had a Stride Sport in the showroom they had so drove over and tried it out and it was also easy to take apart and put in the boot of the car. So bought one then and took it home. Thanks to Emma for her help.
Rob T rates this store 27/05/2018
Very helpful staff
Went to Cardiff showroom with a couple of questions that were explained in a thorough and simple way by Andrew and Samantha and so well I ordered a mobility scooter and raise recliner straight away. Excellent service!
Mrs Musgrave rates this store 26/05/2018
Very happy customer
Took my grandmother to the Cardiff showroom today and purchased all 3 items that she was after with no fuss or stress at all. Well besides her skirt falling down and making Andrews birthday! OR0381829
Kayles of Barry rates this store 24/05/2018
My daughter & I went to CareCo Cardiff looking for a reclining rising chair for my father. The service could not have been better as Andrew showed us and explained the difference in the model. Bought the right chair & while there bought a table and a bath/shower chair as well. Thanks Andrew for all your help.
Mrs Sybil Joyce Thomas rates this store 06/05/2018
Great Customer Service
I visited the Careco Cardiff showroom to purchase a bath lift I was served by Andrew and Sam who were very helpful and explained everything fully and even went to the trouble to find out additional information that I required. My lift was fitted very quickly and it is exactly what I wanted. I am delighted with the service I received and would recommend my bath lift and Careco. When I need further equipment I will definitely return to Careco in Cardiff.
Alan price rates this store 21/04/2018
Very pleased with service received
Called into Cardiff showroom and purchased a new scooter and was served by Andrew Beacon, was very pleased with service received.
Michelle Heard rates this store 14/04/2018
Order number ORO365515M
Very helpful and friendly sales personnel. Nothing is too much trouble. Extensive collection of products.
Mrs Wellington rates this store 12/04/2018
Mobile scooter first time user
Big thanks to Sam for explaining the many different scooters available. Although comfortable and easy to use and fit for purpose was too if the list the fact she ask a very important question who will be putting it in and out if car. This directed us to a lighter more manageable scooter and will be visiting next week hopefully to purchase. Thank you Sam - Mrs Wellington
Stephanie Davies rates this store 31/03/2018
Visited with my mother to look at rollators. The store was well stocked and laid out. The staff were helpful and patient and explained the advantages and disadvantages of the models. We will be returning!
Barbara Price rates this store 22/03/2018
Thank you to Kevin and Michelle for being so helpful knowing their product very well, my brother can now be able to get out of the house, he is so happy with his fold up chair.
Faye Debono rates this store 14/03/2018
Thanks to both Michelle Heard and Kevin Heather of the Cardiff showroom. Dad is very pleased with his chair and for the attentive and knowledgeable service provided. Having the chance to try out the chairs in the showroom and outside was the reason we made the purchase. If anyone has mobility needs a visit to this showroom is an absolute must!