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Customer Services

The Cardiff Showroom

Cardiff Showroom Cardiff Showroom Cardiff Showroom Cardiff Showroom Cardiff Showroom
Cardiff Showroom
Cardiff Showroom
Cardiff Showroom
Cardiff Showroom
Cardiff Showroom

Phillip Dahlmargaret Dahl rates this store    Review Rating17/09/2018

Very Helpful
Bought a mobility scooter today and found Andrew who helped with the choosing of correct type as regards size and taking apart and fitting back together a few times. Was very patient and helpful. Many thanks

Trevor Haslehurst rates this store    Review Rating17/09/2018

Staff
The staff was very helpful and you do not feel under pressure to buy there and then. Plus because I came a long way they even made me a mug of coffee! Thank you for all your help.

Jonathan Jones rates this store    Review Rating16/09/2018

Bought a Scooter
Bought mobility scooter last Sunday, served by Vicky and Andrew, nothing was too much trouble. Very pleased with service and product, would certainly recommend to others.

Tracy Jenkins rates this store    Review Rating08/09/2018

Cardiff care co vicky
Went to the shop yesterday looking for a recliner chair for my mum. We saw Vicky she was very helpful, couldn't do enough for us. Would recommend CareCo to anyone looking for mobility aids would definitely go there again.

Margret Horrobin rates this store    Review Rating06/09/2018

Cardiff Showroom service by Vicky
Vicky was brilliant! She gave us all information we needed for a scooter. Would recommend her and the shop for anyone disabled and will be shopping there again.

Daniel Feist rates this store    Review Rating30/08/2018

cardiff showroom service by Vicky
Vicky was brilliant with our purchase this morning. She gave us all information we needed with very good explanations and demonstration of scooter and recliner chair. Would recommend her and the shop for anyone disabled and will be shopping there again next month.

Mrs Bates rates this store    Review Rating30/08/2018

3 wheeled walker
Plenty of choice and staff really helpful but not pushy. Very happy with the service and the product. Also lots of things I didn't know existed which I will bear in mind for the future.

Leonard Jones rates this store    Review Rating21/08/2018

Mobility review
Staff very helpful and polite but I think the shop is understaffed as there where a lot of people waiting.

Michael Maisey rates this store    Review Rating15/08/2018

Mobility scooter
We went to the store on Monday to view mobility scooters. Vicky the showroom assistant was very helpful and advised us to try a number of the scooters until my wife was comfortable with the one she chose. She finally decided on a blue pride apex lite.

Gerry rates this store    Review Rating09/08/2018

Scooters Riser Recliner Chairs
We came into the Cardiff showroom with my wife's parents Mary & Norman to look at and test drive mobility scooters a week or so back. Michelle & Vicky both spent a lot of very patient time with them showing 2 different scooters which Mary Norman consequently bought on seeing all the other products on show, they then proceeded to buy two recliner riser chairs. Cannot praise Michelle Vicky highly enough they, were excellent so friendly and knowledgeable, there was never a question they could not answer, great service.

David Bowers rates this store    Review Rating05/08/2018

CareCo Cardiff
We wanted a new wheel chair and a Roma Dual wheel Powerstroll. Michelle although very busy found time to explain the options. Very good service and will visit this store again.

Norma Dowsell rates this store    Review Rating03/08/2018

Mobility scooter
Spent hours researching online for a mobility scooter for my husband, found one and paid CareCo Cardiff a visit to try it. It didn't suit him. Enter Vicky charming knowledgeable and patient. Asked about its intended use and my husbands requirement and proceeded to show us about 6 options. Dismantled several to see if he could lift them. Then she asked him to try the one she thought would suit him and it did. Tried it in car boot and made him ride over several surfaces outdoors. We bought it. Amazing service and advice and she made us feel special. Thank you CareCo and thank you Vicky Coulthard. Totally recommended!

Jennifer Barry rates this store    Review Rating01/08/2018

Wheelchair purchase
I purchased a wheelchair on the weekend for my mother. The staff were both very friendly and helpful. We came away from the store more than satisfied.

Kev Cooke rates this store    Review Rating31/07/2018

First Time Visit
Looking for various types of disability equipment so called in. Very impressed with store in general and assistance given by Michelle. Made purchases but will definitely call again.

Lesley Nash rates this store    Review Rating31/07/2018

Good service
I wanted to buy a mobility scooter but was very nervous of riding on one but Vicky soon helped me to push my fears away and have a test drive. Now I can't wait for my scooter to be delivered. Thank you Vicky for your help and excellent customer care. I would recommend Careco for that reason and also good prices. Thanks again

D Cunningham rates this store    Review Rating21/07/2018

Great Shop
We wanted a rise and recline chair, the shop had a good selection and Michelle explained how everything worked, great value.

Scott W rates this store    Review Rating17/07/2018

Wheelchair and battery pack
Good service from Andrew, he suggested to us a few options for what we were looking for. Once we chose what we wanted he was able to demonstrate how it all worked. When the chair and battery pack was delivered he assembled it and showed us how it all went together and disassembled. Even had a free coffee!

Val and Tony Powell rates this store    Review Rating15/07/2018

EXCELLENT
When visiting the Cardiff store today to look at riser recliner chairs we found Vicky and Andrew very helpful. What pleasant people to deal with. Nothing was too much trouble and we would certainly recommend this store. Excellent value for money, the best variety of prices we have found subsequently we bought two chairs. Thanks again for the service given by Vicky and Andrew!

Harold Lewis rates this store    Review Rating15/07/2018

Helpful staff
Came into the store twice this weekend both Vicky and Andrew were very helpful with advice and mindful of giving us space with my 91 year old father for him to try out the rollator and decide upon a purchase.

Stuart and Jennifer Hicks rates this store    Review Rating15/07/2018

Brilliant service and understanding
Vicky and Andrew are very knowledgeable on the products they sell in store. On two separate occasions they gave us both the time and space we needed to decide on the purchase with my father.

David Dunbar rates this store    Review Rating15/07/2018

84 year old mum
I live 200 miles away from my mum who has bought a scooter from CareCo Cardiff. She needed help with the scooter and yet again Andy came to the help going out of the his way to sort out her problems. The after care from this man is fantastic, can't thank him enough. Would definitely use this shop again and would recommend it to everyone. Great job Andy! Once again thanks for the help. Many thanks David Dunbar

Richard rates this store    Review Rating12/07/2018

Excellent service
Andrew is a star man! He dealt with my return exchange quickly and efficiently. Nothing was too much trouble. A great asset to CareCo!

Michael rates this store    Review Rating27/06/2018

Very helpful
Andrew was very helpful in helping me decide on the right product. Multiple products on display so was able to try them to decide what was most suitable. Rang to advise availability exactly when he said he would Very reliable service.

David Dunbar rates this store    Review Rating09/06/2018

Mrs C Dunbar
Just a quick update on my last review where there was no charger. Andrew from CareCo Cardiff went out of his way not once but twice to personally deliver the charging cable to my mums house. Excellent service can't fault it. So a big thanks to Andrew!

Mr David Chandler rates this store    Review Rating03/06/2018

Very satisfied 94 year old customer
My mother travelled from Dorset to visit the Cardiff showroom with my intention of buying a larger mobility scooter for her. With such re-pour and quality products along with excellent service from Emma although being in her present post for a few weeks and being well guided by Andrew we purchased more than one scooter. With a bill of over 3000 my mother was very pleased with her additional purchases of a recliner chair and two fire side chairs. Thank you both.

Roderick Williams rates this store    Review Rating30/05/2018

Thanks
Popped down to CareCo Cardiff showroom and purchased a mobility scooter. I was served by Andrew Beacon who I found to be very friendly and most helpful. Thanks

P Etheridge rates this store    Review Rating30/05/2018

Happy customer
Phoned up in the morning to see if they had a Stride Sport in the showroom they had so drove over and tried it out and it was also easy to take apart and put in the boot of the car. So bought one then and took it home. Thanks to Emma for her help.

Rob T rates this store    Review Rating27/05/2018

Very helpful staff
Went to Cardiff showroom with a couple of questions that were explained in a thorough and simple way by Andrew and Samantha and so well I ordered a mobility scooter and raise recliner straight away. Excellent service!

Mrs Musgrave rates this store    Review Rating26/05/2018

Very happy customer
Took my grandmother to the Cardiff showroom today and purchased all 3 items that she was after with no fuss or stress at all. Well besides her skirt falling down and making Andrews birthday! OR0381829

Kayles of Barry rates this store    Review Rating24/05/2018

Great place
My daughter & I went to CareCo Cardiff looking for a reclining rising chair for my father. The service could not have been better as Andrew showed us and explained the difference in the model. Bought the right chair & while there bought a table and a bath/shower chair as well. Thanks Andrew for all your help.

Mrs Sybil Joyce Thomas rates this store    Review Rating06/05/2018

Great Customer Service
I visited the Careco Cardiff showroom to purchase a bath lift I was served by Andrew and Sam who were very helpful and explained everything fully and even went to the trouble to find out additional information that I required. My lift was fitted very quickly and it is exactly what I wanted. I am delighted with the service I received and would recommend my bath lift and Careco. When I need further equipment I will definitely return to Careco in Cardiff.

Alan price rates this store    Review Rating21/04/2018

Mobility scooter
Called into Cardiff showroom and purchased a mobility scooter and was served by Andrew Beacon, was very pleased with service received.

Michelle Heard rates this store    Review Rating14/04/2018

Order number ORO365515M
Very helpful and friendly sales personnel. Nothing is too much trouble. Extensive collection of products.

Mrs Wellington rates this store    Review Rating12/04/2018

Mobile scooter first time user
Big thanks to Sam for explaining the many different scooters available. Although comfortable and easy to use and fit for purpose was too if the list the fact she ask a very important question who will be putting it in and out if car. This directed us to a lighter more manageable scooter and will be visiting next week hopefully to purchase. Thank you Sam - Mrs Wellington

Stephanie Davies rates this store    Review Rating31/03/2018

Excellent service
Visited with my mother to look at rollators. The store was well stocked and laid out. The staff were helpful and patient and explained the advantages and disadvantages of the models. We will be returning!

Barbara Price rates this store    Review Rating22/03/2018

Wheelchair
Thank you to Kevin and Michelle for being so helpful knowing their product very well, my brother can now be able to get out of the house, he is so happy with his fold up chair.

Faye Debono rates this store    Review Rating14/03/2018

Brilliant
Thanks to both Michelle Heard and Kevin Heather of the Cardiff showroom. Dad is very pleased with his chair and for the attentive and knowledgeable service provided. Having the chance to try out the chairs in the showroom and outside was the reason we made the purchase. If anyone has mobility needs a visit to this showroom is an absolute must!
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Our Cardiff mobility showroom is located just off Penarth Road and within 10 minutes of the M4 (J33). If you're not driving, we're a short 15-minute walk from Grangetown train station, with great bus links from the city centre too. There's plenty of free parking, including disabled spaces, as well as step-free access into and out of the showroom. Inside you'll find dedicated areas for every kind of mobility aid, so you can get up close with our selection of mobility scooters, riser recliners, wheelchairs, walking aids, bathroom aids and much more.
ADDRESS
Hadfield Road
Cardiff
CF11 8AQ
PHONE
029 2034 0469
OPENING TIMES
Mon-Fri
9.00am - 5.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm
TOILETS
Male Toilets Female Toilets Disabled Toilets
FREE PARKING
Parking Disabled Parking
Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
Verified By Visa Mastercard Paypal Secure Global Sign Advanced Mail Order
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