How much does it cost to renew?

Renewal starts from £139.99, with cover available for 1 to 4 years. Your advisor will confirm the exact price for your product before you commit.

How do I make a claim?

Just contact our UK claims team to report the fault. We'll review the details and ask for some evidence, such as photos or a short video, to help us identify the problem. We'll then let you know whether your claim has been accepted. The evidence simply helps us get it right, so you don't need to prove anything.

How quickly will I get a decision on my claim?

We'll give you a decision within 48 hours of receiving your evidence. If your claim is accepted, we'll arrange an engineer visit or parts and let you know the expected timescale for your area.

How can I send evidence for a claim?

Whichever way suits you best. You can send photos or videos by WhatsApp or email, or call our team and talk it through. It helps to include pictures of the fault, any error codes or warning lights, and your order number.

Warranty Renewal

Action needed

Your cover expires soon

Keep your Mobility Aid protected for another year

Your CareCo warranty is ending soon. Renew today and carry on with no repair bills, no call-out charges and no gap in your cover.

Request a Callback

Your warranty cover

Extend your warranty by another 12 months

Cover type

Mechanical & electrical

Same level as your current policy

Renewal window

Expires Soon

Renew before your cover ends

Pricing

From £139.99

Available from 1 - 4 years

WHY RENEW WITH CARECO

Six reasons to stay covered
for another year

Your mobility aid keeps you independent, so when something goes wrong, you need it fixed quickly and
without the worry of a big bill. Here's why it pays to stay covered with CareCo.

Protection from costly repairs
Cover for electrical, manufacturing and mechanical faults, so you're not left with an unexpected repair bill.

Engineer call-outs included
Expert engineer visits at no extra cost, saving you the usual £80 call-out charge.

Nationwide service (Mainland UK only)
Reliable support wherever you are in the UK.

Fast, professional repairs
Experienced CareCo engineers who understand your mobility aid and help you get back on the move.

One simple, one-off cost
A single upfront payment that protects you from the financial uncertainty of faults and repairs.

UK-based support
Our customer service and claims teams are based right here in the UK, making claims as simple and effective as possible.

The real cost of going without cover

Without cover, every repair and call-out is down to you. Renew and stay covered for one simple price.

£171avg

The average cost of a repair without warranty

3 in 4(claim stats)

Claims are made after a product's original warranty has ended

14 working days(avg wait time)

The average wait for an engineer call-out without warranty

WITH WARRANTY VS WITHOUT

What changes when your cover lapses

When your warranty ends, the cost and hassle of any fault falls to you. Here's how it compares.

Without Warranty

£80 per engineer visit, before any work starts

You pay the full cost of parts upfront

You pay for labour on top of parts

Every repair is paid for separately

You're on your own if something goes wrong

With Warranty

Covered repairs cost you nothing

Engineer call-outs included at no extra cost

Unlimited covered repairs, with no limit on call-outs

Experienced CareCo engineers who know your product

A simple claims process, with a decision within 48 hours of receiving your evidence

Friendly UK-based customer service and claims teams

Request a callback from our renewals team

You can't renew online just yet, but it only takes a quick chat. One of our advisors will check your current cover and match the right plan to your mobility aid and needs.

Request a Callback

or call directly on

0303 003 3232

Mon - Sat 8am - 6pm Sun 10am - 4.30pm

What’s included in your renewal

✓

Unlimited covered repairs

No excess and no limit on the number of call-outs.

✓

Engineer call-outs included

Expert engineer visits at no extra cost, anywhere in the UK.

✓

A simple claims process

Report the fault, send us a quick photo or video so we can see what you’re experiencing and we'll give you a clear decision.

✓

A decision within 48 hours

Once we receive your evidence, we’ll give you a decision on your claim within 48 hours.

✓

Easy ways to report a fault

If something goes wrong, send us photos or a video of the fault by WhatsApp or email, or simply give our team a call.

Common Questions

Here’s what other customers have asked about Home Installation.

Why can't I renew online?
Renewing is best done over a quick chat. One of our advisors will check your current cover and match the right plan to your mobility aid, so you only pay for what you need. Request a callback, or call us on 0303 003 3232 .
How much does it cost to renew?
Renewal starts from £139.99, with cover available for 1 to 4 years. Your advisor will confirm the exact price for your product before you commit.
How do I make a claim?
Just contact our UK claims team to report the fault. We'll review the details and ask for some evidence, such as photos or a short video, to help us identify the problem. We'll then let you know whether your claim has been accepted. The evidence simply helps us get it right, so you don't need to prove anything.
How quickly will I get a decision on my claim?
We'll give you a decision within 48 hours of receiving your evidence. If your claim is accepted, we'll arrange an engineer visit or parts and let you know the expected timescale for your area.
How can I send evidence for a claim?
Whichever way suits you best. You can send photos or videos by WhatsApp or email, or call our team and talk it through. It helps to include pictures of the fault, any error codes or warning lights, and your order number.