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Customer Services

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What our customers say...

Here at CareCo we always listen to the feedback of our valued customers, so that we can improve the services we offer. Watch our video below to find out how we helped June find the perfect mobility aid to improve her quality of life.

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Review Rating
CareCo, a company which cares about your mobility
CareCo were true to their word and I received my power chair within ten ten days of purchase. The salesroom staff were extremely helpful and I did not feel pressurised into buying anything. The salesperson who dealt with me had all the information about the Foldalite Trekker at her fingertips. I was encouraged to test drive the chair in the salesroom and outside in the car park.The terms of sale and the insurance details were clearly explained and I felt I was dealing with a reputable company with vast experience in the world of chairs and scooters and appliances for those who have mobility issues. I was delighted with the care I received and am enjoying using my power chair.
Review Rating
Good service and value as usual
The two pieces of mobility equipment arrived very promptly and the tracking information was really helpful. I have bought from CareCo before and no doubt will again.
Review Rating
This was our 1st visit to CareCo

This was our 1st visit to CareCo and we were very impressed with the relaxed atmosphere. We were served by Gillian Moran and nothing was too much trouble. We were able to try various models even to the extent of trying them outside.

No pressure to buy, wide choice of scooters.

We are really pleased with out choice of the CareCo Zoom Plus.

Totally recommend this company and their staff.

Review Rating
CareCo - A company it was a pleasure to deal with

I came across this company through google search engine and I noticed the were open on a Sunday afternoon. So I decided to give them a try. I was so glad I did ! We were served by Michael and afterwards my wife commented " what a lovely man " I must agree. So many firms and their staff try to sell you the most expensive items , but not Michael. He listened to our needs and we never felt under any pressure. It was a pleasure dealing with him. I therefore can't recommend CareCo highly enough.

Review Rating
First class service.

Staff went out of their way to assist as the part I wanted for a mobility scooter was not available. The assistant took a matching part from another scooter and said he would replace it from order. This meant that I got the part I needed.

These employees are very keen to help and nothing is too much trouble.

Review Rating
An Excellent Service
From ordering online to the delivery everything went very smoothly. I was telephoned by CareCo to confirm my online order within an hour of placing it. I telephoned them to confirm delivery date and the agent was very helpful. I was emailed with details of the delivery and company delivering my item, and on the day I was emailed again to give a more accurate time. The delivery came at the time stated. The product was of a good standard, very reasonably priced and very suitable for the purpose it was purchased. All in all an excellent service.
Review Rating
I have bought 4 or 5 items from CareCo
I have bought 4 or 5 items from CareCo. They have all been delivered on time or before, apart from when they could not get it from their supplier in which case they phoned me immediately to let me know. Also, their prices are considerably below (up to 50%) other firms for the same items. Excellent firm selling excellent products!
Review Rating
A reliable company at reasonable prices

A reliable company at reasonable prices covering most care equipment needed and sympathetic delivery engineers.

Review Rating
Very helpful staff

Very helpful staff and all my purchased have been well made and good quality. I have been very satisfied with my purchases.

Thank you for your excellent products.

Pam Gilberts

Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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