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Customer Services

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What our customers say...

Here at CareCo we always listen to the feedback of our valued customers, so that we can improve the services we offer. Watch our video below to find out how we helped June find the perfect mobility aid to improve her quality of life.

View Video
Review Rating
Really helpful
Really helpful full of information website. Easy to place order. After sales very good and extremely helpful. Went the extra mile to help me possibly change my order. Calls were returned as promised.
Review Rating
Positive experience
Positive experience in one of the stores, staff take time to explain and demonstrate the scooter I eventually purchased. This is good quality and is making my mobility easier. Would highly recommend, no hard sell like some.
Review Rating
Excellent.
Purchased carer bed online on a Saturday. Person contacted me by phone Monday to confirm order and sort some details. Although delivery is scheduled for about a week or a little more, they had a correct bed in stock and a delivery slot available on the Wednesday. Totally unexpected, but totally brilliant. People delivered and assembled the bed (we paid the extra for assembly, if you have not assembled one of these before, pay for the assembly).

Person sleeping in the carer bed was uncertain for the first few days, but is now entirely happy with the product.

Everyone at CareCo that we interacted with was superb, and the product is great.
Review Rating
Exemplary service from Norwich store
I visited the Norwich store on Sunday 12 August with my disabled mother with a view to purchasing a powered indoor wheelchair. From the moment we entered, the service was exemplary by the store manager, Mr Terry Holden. Expert advice and time given to browse and test models available. Could not have wished for a better service. We were more than satisfied with the purchase we made. Well done Mr. Holden you went over and above what would be expected of you.
Review Rating
Confident buy
We have used CareCo before to buy products for my elderly parent. Above all, elderly people require a number of things when they make a purchase. They want an easy to understand explanation of the product, clear pricing and delivery costs and when and how it will be delivered. They also want to know the product is well made and good value for money. CareCo delivers all these qualities. Will certainly use them again.
Review Rating
A very professional firm
A very professional firm to deal with, give good quality and reasonable prices for all their items.
Review Rating
Phoned today very helpful staff
Phoned today very helpful staff, able to sort my order out. Thank you
Review Rating
Very good service nice friendly people
Very good service nice friendly people. Didnít feel pushed at all into buying anything just very helpful.
Review Rating
Staff couldn't have been more helpful!

I ordered a mobility scooter from Careco (Brielly Hill) yesterday, the staff couldn't have been more helpful! They know all the answers to questions and are very polite, making sure I got exactly what I needed and are not at all pushy. I even test drove a few scooters! I would definitely recommend. Mr Price

Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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