Home

Customer Service

How to order

How To Order

Making a purchase couldn’t be simpler! Just follow the steps below and we’ll dispatch your product(s) as soon as possible.

Choosing Your Item(s)

• Take a look at the huge range of items we stock. Use the product tabs at the top of the page or the search bar if you’re looking for something in particular.
• Click on the image or name of your selected item to be taken to the product page.
• You may be given a choice of colour/size/extras; select your preferences and click Add To Basket. The item is now in your shopping basket ready for you to continue.

Your Shopping Basket

• To view your shopping basket click View Full Basket or the basket icon at the top of the page. This is where you'll be able to edit what you're purchasing e.g. quantity of items, delete from basket entirely.
• The basket is where you'll also be able to add specially selected accessories suited to your chosen product, as well an insurance policy.
• If you have any discount codes you can input these on the right-hand side.
• The cost of postage will be shown under the Delivery tab within your basket. You'll also be shown any additional shipping information, if applicable.
• Ready to confirm your order? Click Continue To Checkout.

Checkout

• You'll then be asked to fill in your details for our secure order form. This will include your name, address, delivery address (if different to your home address), and bank account details.
• Checkout is where you'll also be able to input any medical conditions which will qualify you for VAT Exemption (on certain products only). You will not pay VAT for these items.
• Done? Click the confirmation button at the bottom of the screen. Your product(s) will soon be on its way to you!

Alternatively you can call on 0333 015 5000