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Contact UsHere to help, 7 days a week
Every call goes through to a UK advisor trained on our entire range of mobility aids.
The CareCo Way
Our advisors combine product knowledge, practical understanding and genuine care to help you make the right choice.
The CareCo Way
There's no such thing as one-size-fits-all when it comes to looking after your mobility. We listen first, then we ask a few questions. Then we'll make a recommendation to make your every day better.
Real people, real advice
When it's one of those things you need to talk through with someone who gets it, we're here. Tell us how we can help, and we'll get it all sorted over the phone – including delivery and any extras you might need.
advisors on hand
for each advisor
handled each year
7 days a week
Meet our Expert Advisors
At Careco, we believe great service starts with great people. Our friendly, knowledgeable Advisors are here to help you find the right products.
The UK's leading mobility retailer
Your feedback makes our every day a better day, so we're proud to be rated Excellent on Trustpilot with the highest score and the most reviews of any mobility equipment supplier in the UK.
Very helpful person dealt with the order over the phone. It was so refreshing to speak to someone who could handle and sort everything out in one go.
Common Questions
Here’s what other customers have asked about our Expert Advisors
What are your customer service opening hours?
Our customer service team is here to help 7 days a week. We’re available Monday to Saturday from 8am to 6pm, and Sunday from 10am to 4:30pm.
How long might I need to wait to speak to someone?
In most cases you’ll get straight through to one of our advisors. During particularly busy times there may be a short wait, but you can choose our call-back option when you call. This means an advisor will ring you back as soon as they’re available, so you don’t need to wait on hold.
What information should I have ready before calling?
If you’ve already seen a product you’re interested in, it can be helpful to have the name of the item to hand. But don’t worry if you’re not sure, our advisors are always happy to talk through your needs and help guide you to the right product.
Can I speak to a specific department or advisor?
When you call, you’ll be given options to direct your call to the right department, helping you reach the most suitable advisor for your enquiry as quickly as possible.