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Contact UsHere to Listen
Choosing the right mobility product is a personal decision, and sometimes the most helpful thing is simply speaking to someone who understands. When you contact CareCo, you’re speaking to knowledgeable mobility advisors who understand our products, take the time to listen and are here to guide you towards the solution that best suits your needs and your lifestyle.
The CareCo Way
Our advisors combine product knowledge, practical understanding and genuine care to help you make the right choice.
The CareCo Way
Our advisors combine product knowledge, practical understanding and genuine care to help you make the right choice.
Real people, real guidance
At Careco, we believe great service starts with great people. Our friendly, knowledgeable Advisors are here to help you find the right products, answer your questions, and make sure your order is exactly what you need, no guesswork required.
advisors on hand
for each advisor
handled each year
7 days a week
Meet our Expert Advisors
At Careco, we believe great service starts with great people. Our friendly, knowledgeable Advisors are here to help you find the right products.
Our customers love us...
From friendly advice to aftercare support, our expert advisors make every call count. We listen, we learn, and we’re proud to be rated Excellent on TrustPilot - because your feedback drives everything we do.
CareCo telesales was life-changing. The agent’s warmth and care turned a routine upgrade into something special. My issue was solved quickly, making it feel personal and unforgettable.
Common Questions
Here’s what other customers have asked about our Expert Advisors
What are your customer service opening hours?
Our customer service team is here to help 7 days a week. We’re available Monday to Saturday from 8am to 6pm, and Sunday from 10am to 4:30pm.
How long might I need to wait to speak to someone?
In most cases you’ll get straight through to one of our advisors. During particularly busy times there may be a short wait, but you can choose our call-back option when you call. This means an advisor will ring you back as soon as they’re available, so you don’t need to wait on hold.
What information should I have ready before calling?
If you’ve already seen a product you’re interested in, it can be helpful to have the name of the item to hand. But don’t worry if you’re not sure, our advisors are always happy to talk through your needs and help guide you to the right product.
Can I speak to a specific department or advisor?
When you call, you’ll be given options to direct your call to the right department, helping you reach the most suitable advisor for your enquiry as quickly as possible.