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Customer Services

The Eastbourne Showroom

Eastbourne Showroom Eastbourne Showroom Eastbourne Showroom Eastbourne Showroom Eastbourne Showroom
Eastbourne Showroom
Eastbourne Showroom
Eastbourne Showroom
Eastbourne Showroom
Eastbourne Showroom

Harriett G rates this store    Review Rating18/09/2018

Riser Recliner Chairs
My husband and I visited the store last Friday. We were served by Ethan from the Eastbourne store. He spent a long time with us. Was very patient and gave us all the time we wanted. A lovely young man. We went back to the store again on Wednesday this time we were helped by Simon Shackson. Once again a very nice helpful patient young man. We ordered two riser recliners. The chairs are very comfortable but would have liked more choice of covers. The store is bright and easy to move around. Parking is easy. Look forward to receiving our new chairs.

Maureen Bingle rates this store    Review Rating22/08/2018

Riser recliner
I bought the Portland leather dual motor riser recliner and am very pleased with it .The service was excellent and I chose the free delivery option but arrived 24 hours after I placed my order.

Jane D rates this store    Review Rating17/06/2018

Brilliant
Just bought a kondor cabin scooter and was looked after by Charlie, who was brilliant, really made my dad feel comfortable and at ease, and has the patience of a saint!!!

Janet Mcdonagh rates this store    Review Rating11/05/2018

Mrs
We were looking for a wheelchair for my husband and were assisted by Donna who gave us time to look around and try different models before we made our choice. Good service. Thank you.

Barbara Walker rates this store    Review Rating16/04/2018

My new riser recliner
I have been looking for a new chair for some time. I visited Care Co at Hillier Garden Centre, I was impressed by the quality and range of mobility products. I insisted my husband bought me back to make my purchase. The Toronto recliner is great value, I have seen chairs at twice the price that are nowhere near as good. Lastly I must congratulate you on the quality of your staff, I saw Carlie the first time and Ethan today. A really great experience with no pressure. Well done Care Co!

Louis Keating rates this store    Review Rating26/03/2018

Eastbourne Showroom
We visited here on Saturday and received excellent attention from Carlie Burns. She is very knowledgeable about the products and was able to advise us in detail without making us feel we needed to buy anything immediately. This actually encouraged us to buy a new electric wheelchair plus the Engineers visit to put it together. We will certainly go back when we need anything else. Very pleasant atmosphere and access is so easy.

Derrick East rates this store    Review Rating16/03/2018

Carlie Burns
Carlie Burns is a pleasant young lady and a credit to your company. She has been very helpful raising issues that we did not know about or had not thought of in selecting the right scooter. She was also very helpful when it came to making the purchase. There was another young lady with Carlie at your stand in Hilliers Garden Centre who was also helpful when Carlie was called away to deal with a phone call.

Pink Floor rates this store    Review Rating13/03/2018

Li-Tech Marathon Scooter
Really helpful sales assistant Carlie Burns showed me a number of mobility scooters and answered all my questions clearly and concisely.


I rarely experience such helpful and sympathetic sales staff and immediately purchased a Li-Tech Marathon Lithium Scooter. I do not usually enjoy shopping so CareCo made my day?


David Young, Eastbourne

KAY GREEN rates this store    Review Rating21/02/2018

CARLIE
I WAS UNDER NO PRESSURE TO BUY. CARLIE EXPLAINED EVERYTHING I WAS INTERESTED IN. TWO SCOOTERS SHE SHOWED ME HOW TO TAKE EACH SCOOTER APART AND REASSEMBLE. I TOOK THEM FOR A SPIN AROUND THE SHOP, NOTHING WAS TOO MUCH TROUBLE FOR HER SHE WAS MARVELLOUS.

Pamela rates this store    Review Rating15/02/2018

Excellent customer service
It is the first time I have been to CareCo I went in to look for a recliner chair. The sales assistant that greeted me was Carlie. She was very professional and very helpful, I was not put under any pressure to purchase the chair. Carlie took my details and printed off the details of the chair and gave me the leaflet about the Guardsman protection for 5 years. I went back in the following morning to see Carlie and she was very chatty asking how I was and I told her that I had come to purchase the chair. The customer service is fantastic. Later that day I received a call from the Engineer to book the delivery day with me. I would certainly recommend a CareCo.

John Cinliffe rates this store    Review Rating09/02/2018

Nitro Rollator
I bought a Nitro Rollator from this showroom on 6th February 2018. The showroom assistant was polite and attentive. She showed me a wide range of rollators, encouraged me to try them out until I found one that suited me perfectly. She made helpful comments without pushing me too hard. Eventually I made a decision and she completed the paperwork efficiently and speedily. An entirely satisfactory experience.

Angela Combe rates this store    Review Rating06/02/2018

Jubilee riser recliner
I bought my Jubilee riser recliner recently and am delighted with the chair and the service I received. Carlie in the showroom could not have done more for us all in the most friendly way. The chair was delivered earlier than expected by very helpful engineers.

Marion J rates this store    Review Rating16/11/2017

Transit wheelchair
Saw CareCo online and decided to come to Eastbourne showroom which was closest to us from Littlehampton. Pleased with the product we bought which was the Karma Bluebird, look forward to any further requirements from CareCo.

Audrey G rates this store    Review Rating13/11/2017

We visited CareCo at the Hailsham Store
We visited CareCo at the Hailsham Store with my mother who was looking for a recliner riser chair as she is not very mobile these days. We were met by Donna Wilkes who was extremely helpful knowledgeable and kind to my mother. We found a chair which was perfect for her and with Donnas help we have delivery next week which we are looking forward to receiving the chair. Please let her know how much we enjoyed being served by her.

Sharon B rates this store    Review Rating13/11/2017

Trial of Mobility Scooters
Excellent service from staff who supported Dad over several visits to trial the scooters and enable him to chose something suitable in his own time with no pressure.


Many thanks for their patience.

Beverley G rates this store    Review Rating13/11/2017

We went to the Eastbourne shop where
We went to the Eastbourne shop where the sales assistant was really helpful and spent a long while with us to make sure that we had the right scooter. When the scooter arrived we were able to put it together really quickly as she had shown us how to do this in the store.

Husnara B rates this store    Review Rating11/11/2017

Well stocked showroom with friendly knowledgeable staff
I visited the showroom to look at electric wheelchairs and was impressed by the range on display. The member of staff who assisted us had good product knowledge and was very helpful and generous with his time. Unlike my previous experiences of buying wheelchairs there was no hard selling. My only criticism is that I would have found it helpful to test the wheelchair for longer outside so I could see how is worked on different terrain and uneven surfaces. Also testing the wheelchair on a steeper ramp would've been helpful.

Lynne T rates this store    Review Rating23/10/2017

Buying a wheel chair
I was looked after extremely well. Many thanks we will be back if needing more assistance in the future.

Andrew S rates this store    Review Rating21/10/2017

Very helpfull staff
We came from Portsmouth to view and try a number of scooters and were impressed with the very helpful staff. We asked many questions and tried a number of different scooters and were given all the information we asked for, along with a few helpful pieces of information. Carlie and Ethan were very knowable and helpful ensuring that the scooter we purchased was suitable for both our needs and budget.

Andrew S rates this store    Review Rating21/10/2017

Very helpfull staff
We came from Portsmouth to view and try a number of scooters and were impressed with the very helpful staff. We asked many questions and tried a number of different scooters and were given all the information we asked for, along with a few helpful pieces of information. Carlie and Ethan were very knowable and helpful ensuring that the scooter we purchased was suitable for both our needs and budget!

Michael M rates this store    Review Rating12/10/2017

Daytona Mobilty Scooter
Great Service all well explained. Thank You.

Margaret S rates this store    Review Rating10/10/2017

Daytona for my husband
We visited the garden centre on Wednesday and found the new CareCo showroom there. We had a good look round and asked loads of questions which were all satisfactory answered. We went away to have a think about it and came back today and ordered the Daytona which was perfect for what my husband requires. Very good price and excellent customer service.

Rob F rates this store    Review Rating09/10/2017

Bergen Chair
Saw CareCo online popped into Eastbourne store. Really friendly helpful staff. Served by a young lady named Carlie was very pleasant and knowledgeable about product. Would highly recommend.

Strider Sport Scooter rates this store    Review Rating07/10/2017

Strider Sport Scooter
Customer service was good not issues luckily picked up the brochure as otherwise we would thought we would have had to pay 100 more staff were very honest and supported us getting the best price. Staff very friendly and offered assistance when required.

Colin S rates this store    Review Rating03/10/2017

S700 Scooter
This is my first scooter and has lived up to everything I expected of it. It has a fine smooth drive and climbs gradients that I regularly encounter with ease. A first class scooter that I know will last me many years.

Angela M rates this store    Review Rating12/09/2017

Ian and his power chair
Hello, brilliant customer service really knowledgeable, very honest treated my husband who has a disability with dignity at all times and spoke directly to him even though he is in a wheel chair. I would most definitely recommend this store to another person. Again very good service. Ian feels comfortable in his chair he has a smile on his face this make me happy. Thankyou

Howard C rates this store    Review Rating28/08/2017

Service 5 Stars
A friend told as about the new care co in Hillers garden centre as we were talking to them about getting a new scooter. We had been to a few other mobility scooters and had already decided on a scooter but thought we would go and have a look. We was welcomed by a nice lady called Doner. She was very patient and let my husband try different scooters as my husband has trouble with his legs to him a while to get on the scooters but that did not phase her at all we were very great full and made us more relaxed. We highly recommend this shop and the sales assistant and will be telling many people. We purchased a Li-Tech Plus, we chose this was due to the light battery and suspension. We can wait to receive it. A massive thank you again.

Dermot C rates this store    Review Rating15/08/2017

Excellent Service
Excellent service from Carlie and Ethan. Wheelchair very good value hope we have many happy years with it.

Rob A rates this store    Review Rating12/08/2017

New Purchase DAYTONA
Served by Ethan Goldberg. After looking at several different models this was the best. Had full demo and very pleased. Ethan was very helpful and this made our final choice.

Annette A rates this store    Review Rating11/08/2017

Olympian mobility scooter
I went to another mobility shop, who I found were extremely pushy and got me very worried. I got recommended to CareCo by a friend, and went to visit. After having a little look I found the best sized scooter with suspension. After being convinced to try it by Ethan the worker there, I was 100 sure this was the one for me and over was the moon by both the product and service which was not pushy at all and considerate (completely different to yesterday) and was very happy with the price. I would recommend Eastbourne CareCo to everyone.

Caroline S rates this store    Review Rating07/08/2017

Great, Great!
Very good experience at CareCo, all the information was available. Good customer service from Carlie and Ethan. Very happy with the product and online site. Would recommend.

Richard S rates this store    Review Rating03/08/2017

Mobilty Scooter - Strider Sport
We travelled from Battle today after a bit of trouble we managed to find CareCo. Greeted warmly by Donna, who was helpful. We found the scooter we came to look for and it was the one that was perfect for my needs.

Dc R rates this store    Review Rating03/08/2017

So good to receive excellent service
For the first time in a long time we had excellent service.The young man who served us was not only very knowledgeable about the wheelchairs and mobility scooters but was extremely helpful and polite,very much 5 stars.

Suzannah C rates this store    Review Rating21/07/2017

5 Stars is not enough
I visited this branch this morning with my very infirm(although completely "with it" !) 97 year old mother.
The sales assistant could not have been more knowledgeable about the products,she was excellent. As well as her knowledge the care and consideration shown to my mother was second to none. Often when I take my mother shopping she is ignored and I am dealt with, at no time did this happen.
I was not in a position to take the items purchased with me today,so, they were ordered for me to be delivered to my home address, again with no fuss and very efficiently.
Although the young lady was dealing with our purchase for the majority of the time there was a young man who was offering assistance when necessary he too was excellent.

Julie G rates this store    Review Rating14/07/2017

Ordered an Ambassador rise recliner
Visited the garden centre and saw the new Careco Showroom, and decided to see rise recliners with heat and massage. We found the Cosi Ambassador and this was perfect for our requirements. Very kind and helpful staff which made our purchase simple and enjoyable. Would highly recommend visiting CareCo.

Juttaboson B rates this store    Review Rating13/07/2017

Roma Valencia
Very helpful and charming service. Very happy experience would highly recommend. Was able to find want we wanted with no hassle.

Sandra R rates this store    Review Rating11/07/2017

Travel folding scooter
I came to CareCo in Eastbourne to look for a folding mobility scooter to take abroad and to get around in my local area. I looked at the range they had and saw that the Quest was the most suitable and easy to monitor and operate. Staff were all lovely and very honest with which scooter would be best. They even helped show me how to put it into my car, which ended up being very simple to do. Would certainly recommend CareCo Eastbourne.

Barry S rates this store    Review Rating08/07/2017

Ordered a Rise Recliner
A bit of confusion in regards to the delivery, but this was rectified straight away. Staff were very helpful, we came on a day where the computers had just gone down but Donna was patient and very good. The product is fine and getting great use from it.

Anne B rates this store    Review Rating05/07/2017

Overjoyed with my S700
I have been looking for a few months now for a scooter when I received a brochure letting me know that you were in hiller garden centre. I came last Sunday and Carlie and Donna were very helpful and gave me loads of information and let me spend nearly an hour in the showroom trying different scooters which was a great help to make up my mind which one would be good for me.

There is loads of space and you feel really comfortable to try not like some other places I've been to in the past. I was greeted today by Carlie who remembered me and Donna helped me with my order in a really relaxed manner. Thank you to them both and will definitely recommend to others.

John C rates this store    Review Rating04/07/2017

Donna made our shopping experience stress free - Thank You
Very very happy with the experience and would recommend it to everyone. Appreciate the helpful and friendly staff we were not pushed or rushed into our purchase. Donna made are experience really easy and stress free. A massive Thank you!

Eileen W rates this store    Review Rating02/07/2017

Excellent
What a treat to visit a shop with friendly, helpful staff where nothing is too much bother to give the customer the very best service. I have just purchased a mobility scooter and I am awaiting delivery. I am sure it will be just what I need to enable me to get out and about independently. I was given some very useful advice by Donna who was extremely helpful and I have no hesitation in marking this shop as excellent and could easily have given it more than 5 stars!! I do not hesitate from recommending this shop to anyone in need of disability and mobility equipment. The shop is light and airy and there is plenty of space to try out the scooters or wheelchairs if required In all a very pleasing shopping experience.

Andy W rates this store    Review Rating01/07/2017

Rise recliner chair
Came to Eastbourne with my Mother to purchase a rise recliner saw the Kenmure which she loved fits in well with existing sofa. Service was great in and out in no time at all, couldn't fault.

Chris M rates this store    Review Rating01/07/2017

On the off chance
On the off chance we visited Hilliers, visited CareCos concession with a view of simply looking at rather than purchasing a travel scooter. Then Ethan the sales person from the start and for a period of an hour, was extremely helpful in comparing and contrasting different types of mobility scooters to find the right one for me. Delighted with the product and would recommend the good service.

Shiela M rates this store    Review Rating30/06/2017

4 Wheeled Walker
Highly suitable for us when purchasing the wheeled rollator. The service was excellent extremely patient and even set the product up for us.

Claire F rates this store    Review Rating20/06/2017

Mobility ScooterOurchase
Cant fault the experience. Chap was friendly, professional and was very knowledgeable about the products. The process of buying was quick but he didn't pressurise us into buying anything which has been a problem in the past at other mobility shops in the area. I highly recommend them and will continue to use their business. Scooter is arriving today hopefully just days after ordering it.

Christine H rates this store    Review Rating19/06/2017

Excellent Service
Carlie and I think it was Ethan both looked after us very well when we were buying a scooter.

They answered all of our questions and showed us how to dismantle and assemble the scooter when we put it in the back of our car.

I understand Carlie has not been with you very long but we would never have guessed as she seemed to be very knowledgeable and helpful as was Ethan.

We would certainly recommend CareCo at Hillers Garden Centre Hailsham to anyone else.

Maggie B rates this store    Review Rating19/06/2017

Purchase of Rise Recliners
My husband and I discovered CareCo Eastbourne whilst visiting Hilliers and purchased a Toronto rise recliner, excellent service prompt delivery, very helpful and find the chair most comfortable. I then recommended my brother in law, who purchased a Kenmure rise recliner. Ethan very helpful, delighted with the service and will both definitely be back in the future.

Janet C rates this store    Review Rating17/06/2017

Purchase of a Scooter and Walker
We found your web site on the internet and travelled from Somerset. It would be really good to have a branch in the West Country. Your staff were very helpful and let me try different models. I am very happy with the model that I chose.

Jane S rates this store    Review Rating19/05/2017

Fantastic New Shop
Went to Hilliers only to discover a CareCo store was opening. Weren't opening until the next day but the gentleman there was extremely friendly and showed us around. Ended up purchasing a great little tri walker and took it away with me! Thank you careco so glad you have opened near me.
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You'll find our Eastbourne showroom in Hillier Garden Centre, easily accessed from the A27. Inside we've got the most popular mobility aids from the biggest names in the industry, as well as plenty from our own range. There's plenty of free parking, with disabled spaces available and easy access in and out of the showroom. The open-plan showroom contains dedicated areas for all kinds of mobility aids, so you can get hands-on with our collection of riser recliner, mobility scooters, wheelchairs, daily living aids and bathroom aids.
Ethan - Showroom Manager

"I've been part of the CareCo team for almost 5 years now and I still enjoy every day more than the last. Whether it's a rollator, a mobility scooter or just something small that will make a big difference to their lives, I love finding the perfect product for our customers. Knowing that I have helped them to regain their independence always puts a smile on my face."

ETHAN - SHOWROOM MANAGER
Carlie - Mobility Advisor

"I love welcoming our customers into the showroom and helping them find the right mobility aid. I get to go home at the end of each day knowing I've made a genuine difference to someone's life, and I've enjoyed that feeling from day one."

CARLIE - MOBILITY ADVISOR
Donna - Mobility Advisor

"I love being part of the CareCo family. This job is so rewarding! Every day I know that I have been a part of helping people regain independence in their everyday life, and that's a really fulfilling feeling."

DONNA - MOBILITY ADVISOR
ADDRESS
Hillier Garden Centre
Hailsham Road
Stone Cross
Pevensey
BN24 5BS
PHONE
01323 449380
OPENING TIMES
Mon-Fri
9.00am - 5.30pm
Saturday
9.00am - 5.30pm
Sunday
10.30am - 4.30pm
TOILETS
Male Toilets Female Toilets Disabled Toilets
FREE PARKING
Parking Disabled Parking
Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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