Delivery Information

Our powered mobility products can be cumbersome, so we ask one of our courier partners to deal with all the heavy lifting for you. This is our Room of Choice delivery service and it includes:

• SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.
• A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.
• Delivery of your product to a room of your choice, up a maximum of 3 flights of stairs.
• Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Assembly service.
• Smaller items will be delivered to your door by one of our other courier partners.

*Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

Our powered mobility products can be cumbersome, so we ask one of our courier partners to deal with all the heavy lifting for you. This is our Room of Choice delivery service and it includes:

• SMS and email updates to keep you in the loop from the moment you place your order to the day your product is delivered.
• A 2-hour delivery window with a courtesy call 30-45 minutes before our delivery partner arrives - so you won't be waiting indoors all day.
• Delivery of your product to a room of your choice, up a maximum of 3 flights of stairs.
• Your item can be unboxed, but for extras like assembly, demonstration and the removal of packaging you may want to consider our Home Assembly service.
• Smaller items will be delivered to your door by one of our other courier partners.
• For next day deliveries, orders made after 3pm will be delivered within 1-2 working days.
• Next day / specific day delivery is only available on items in stock at the time of purchase.
• While we guarantee next day / specific day dispatch CareCo are not responsible if the courier service fails to deliver on time. However, every effort will be made to ensure your product arrives as per your request.

*Please note: Additional delivery charges may apply for non-UK mainland addresses and addresses in the Scottish Highlands.

• CareCo deliver to over 70 countries worldwide.
• For International deliveries we use a wide range of couriers and delivery options to find the best price and method for you.
• Please email [email protected] or call us on 0333 015 5000 to get your quote.

• CareCo strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the customer.
• CareCo cannot accept any liability for mislaid or missing orders.
• Unfortunately CareCo cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us.
• If your product is damaged you MUST advise CareCo on the SAME DAY of delivery/receipt of your goods. After this time we are unable to claim from our carriers.

• Once we receive the stock we will dispatch the missing item(s) with no delivery charge.
• Where stock is limited for certain items, we will give priority to customers who pay for priority dispatch.

• If nobody is available to sign for your parcel then a card will be left at the address. You can then arrange delivery for another day or collect your goods from your local depot.
• Deliveries cannot be made to PO Box addresses.