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Customer Services

CareCo Canterbury

Canterbury Showroom Canterbury Showroom Canterbury Showroom Canterbury Showroom Canterbury Showroom
Canterbury Showroom
Canterbury Showroom
Canterbury Showroom
Canterbury Showroom
Canterbury Showroom

Susan Turner rates this store    Review Rating03/12/2018

Really Helpful
We were looking for a narrow wheelchair that would give my husband an amputee access to the new wet room that has been fitted for him. His current wheelchair would not fit in next to the toilet, Simon showed us a couple of different chairs and my husband tried transferring across to them. We took some measurements to check that the one we liked would fit in the space at home. We were under no pressure for an immediate sale which was refreshing. On my return on Monday I was served by Lauren who was happy to help and to make sure that it was the correct chair for my husbands needs. Very friendly and helpful staff. Will recommend to friends.

Peter Richmond rates this store    Review Rating08/11/2018

Powerchair
Comprehensive service from Lee R to find the best products for my needs.

Peter and Maureen Murphy rates this store    Review Rating02/11/2018

Excellent service and advice
Went to CareCo Canterbury to look for a wheelchair Lauren was extremely helpful and we spent a while trying out and choosing the wheelchair. There was no hard sell and we felt very relaxed in the store Meant thanks for your help and advice.

Christine Tedman rates this store    Review Rating27/10/2018

Excellent friendly service with No hard sales
We visited this showroom in Canterbury yesterday plenty of free parking at the door for ease of entry an was greeted by friendly staff who offered any help needed and were happy for us to browse until we spoke to Lee who gave us some excellent tips to get the right product for our needs. He was very informative and showed great knowledge of all the products on sale. Although we had a budget we were happy to pay for a quality product that had a five year guarantee and would be delivered and installed by qualified engineers in a place of our choosing. I was extremely impressed with the customer service I received and have already recommended a friend to come and see whats on offer at this company. Many thanks to Lee Richards.

Mark Ashley rates this store    Review Rating26/10/2018

Canterbury care co very helpful
The staff at Canterbury store are all very knowledgeable, friendly and helpful especially Nigel Eves. Thank you

Mrs C Tedman rates this store    Review Rating26/10/2018

Friendly knowledgable staff a no hard selling
We visited the Canterbury store today and was greeted by friendly staff who offered to help if we wanted any information. We wanted to browse so after a while Lee came and assisted us with information and demos on the type of chair we needed. We were delighted with our purchase even though it was more than we were wanting to pay it was worth the extra for the quality of the product and service. Would highly recommend this company for the professional service they offer.

Mrs June Wraight rates this store    Review Rating17/10/2018

Recliner chair
On a recent visit to the Canterbury store to purchase a rise and recliner chair. Nigel was very helpful explaining which chair was most suitable for me.

Mr Alan Avis rates this store    Review Rating17/10/2018

Looking to purchase a scooter
Was met by a very nice man, Lee Richards who was very informative and happy to demonstrate all the models of scooter that would fit into our car and be beneficial to my husband needs. As we have had several scooters before that was not suitable re the space in the base of the seat which my husband found always seemed very uncomfortable as he has a problem with his lower spine. But Lee Helped us to single out the best one to buy and we chose the Abllise strider comforter with its very nice high backed solid comfy seat which I am sure my husband will enjoy using, we spent a very nice hour in the showroom trying all the scooters in a very friendly atmosphere without anyone hovering to make a sale, will recommend your company to my friends and family. Thank you Lee. Mr Alan AVIS

Mrs Pamela Hammond rates this store    Review Rating06/10/2018

Purchase of Madison recliner chair
Upon entering the clean and tidy showroom we were greeted by Lee Richards, he was was very polite/helpful and knowledgeable about the various products that we were interested in. He explained the features and benefits of the different types of chairs including which is most appropriate for size. Once we had decided on a product he guided us through the purchase process very clearly explaining the delivery and tracking procedure. This was all done with him displaying a friendly and understanding nature.

Mark Gray rates this store    Review Rating04/10/2018

Powerchair Jazzy
Staff helpful and attentive. Checked first that I had asked for the right product (powerchair). My first choice was not wholly suitable. Second offered option just what I needed. Showroom unit so already assembled. Fully charged, tried and tested. Good price with discount (and no VAT is always useful!). Free (short-term) insurance available if required. Recommended.

Mrs Susan Cannon rates this store    Review Rating23/09/2018

Wheelchair appropriate purchase help needed
Having seen your advert on TV I decided to take a trip to your showroom at Canterbury to look for a wheelchair appropriate to my needs for independence and assistance while fitting a car boot light enough to take away on holiday abroad. My daughter & I entered the bright well stocked showroom headed to wheelchair section noting the great value mobility scooters on our way having paid much more for my first scooter 2yrs ago. I now knew where to come next time. Both sales people where engaged with clients but we were silently acknowledged, then quickly aided by Nigel Eves whom came over to see how could help us. Nigel was very caring showing interest in my needs and listening to my daughters request for why we looking, now asking where we were off to on holiday, encouraging taking chair I liked out to my daughters car to make sure fitted and demonstrating how easy to pop off wheels etc. He made me feel very comfortable about my size trying a couple of chairs he lifted down for comfort before advising seat size best for me. During demonstrating chairs he didn't have any problem diverting off subject to other products like rollators in case best for my situation, just wanted what best for me. Answered many of my questions without any trouble, Nigel was knowledgeable on chair's weights, prices and comfort. Helped me secure chair appropriate to me letting my daughter give it a trial run on outside terrain to demonstrate ease of glide on concrete having had past bad experience on a first purchase elsewhere. Nigel then went on to discuss differences of scooters, show batteries and fold down even though not buying one today, it was a great help for choice in near future. He made my wheelchair purchase easy and smooth, completing paperwork offering insurance so I fully covered for holiday in October and was chatty and kind. Thank you Nigel for such a positive shopping experience in an area I have found hard to adjust to, you gave me options.

Claire Polhill rates this store    Review Rating20/09/2018

Karma Bluebird Travel wheelchair
Recently purchased a travel wheelchair for my dad Edward Wheller. I would like to thank Nigel for all his help in choosing this chair and his after care service too. You and all your colleagues are a credit to the company.

Sandra Haywood rates this store    Review Rating16/09/2018

Expert advice
Supportive and caring help from Nigel. Nothing was too much trouble, even actually checking the wheelchair would fit into the boot of our car. Highly recommended.

David Maple rates this store    Review Rating31/08/2018

Great Service
Thank you Nigel for all your help in helping to choose the right travel scooter. I am looking forward to being independent again.

Ian Smith rates this store    Review Rating27/08/2018

Excellent service
From the moment stepping in this store we was helped by Simon and Nigel. We had the help choosing the right wheelchair and was impressed with the prices so much cheaper then other companies. They took time to talk to our disabled daughter and finding her needs and let her demo the wheel chair around the store. Highly recommended this place.

Mr S Belsey rates this store    Review Rating26/08/2018

Sales
Very pleasant experience Nigel Eves was very helpful and knowledgeable about the products and nothing was too much trouble. Thank you

Eric Shuter rates this store    Review Rating21/08/2018

Mobility Scooter
I was pleasantly surprised to find Lee R very helpful with all the different types of Scooter on offer. I was not sure if I should have a three wheel or four wheel on my preferred scooter but after some good advice I chose the four wheel Li-Tech Air scooter. Thanks to a very helpful Lee R.

Amanda Banks rates this store    Review Rating20/08/2018

Thank you so much for all your help and expertise
I have been wanting to purchase a Mobility Scooter for some time but as I have complex disabilities had found it to be a difficult and stressful task. From the moment I entered the doors of CareCo Canterbury this all changed. Lee R along with his colleague Nigel were so kind and patient and so with their expertise they guided me through the process with dignity and sensitivity. I then spoke to Lauren by phone and she was equally kind efficient and professional. I am collecting my Scooter on Thursday and I am in the process of choosing an electric Riser Recliner Chair in addition. I also treated myself to a new Walking Stick. Thanks guys for making my experience a happy one. I couldn't be more pleased.

Andrew Hembra rates this store    Review Rating18/08/2018

Lovely and helpful
Very helpful and patient, came away with the scooter we needed with great advice from Lauren.

Jacqueline J rates this store    Review Rating16/08/2018

A most satisfactory experience

We were served today by Nigel Eves. He was very helpful, did not pressurize us to make a purchase, but gave us all the information we needed to reach a conclusion as to which riser/recliner to purchase.

The purchase itself was carried out most efficiently.

Mrs Z Philpott rates this store    Review Rating31/07/2018

Awesome service by Nigel Eves
Straight away Nigel put us at ease and pointed us in the right direction for the budget we had in mind. Had a test drive and decided to order. We were advised that delivery would be 2 weeks and got a phone call to arrange delivery within 4 days Would highly recommend the company.

Elaine Bostock rates this store    Review Rating27/07/2018

Excellent service
Entered the showroom to be greeted by Nigel Eves. I was looking to purchase a powered wheelchair. Having explained to Nigel the reason for the purchase he then pointed out other options and went through the pros and cons of a wheelchair or a scooter. A test drive was undertaken on a scooter together with a full explanation of the workings it. Nothing appeared to be too much of a problem for him. Excellent customer service. FIVE star!

Gill Kennard rates this store    Review Rating25/07/2018

Looking for a chair
Lauren was very helpful, patient and cheerful.

Margaret Smith rates this store    Review Rating21/07/2018

Riser chair
We were very impressed with the help and advice we received from Nigel when purchasing a riser chair for my wife. There was a good selection of equipment on the display and available to try. Parking and access with the wheelchair was easy and convenient. We would definitely recommend Nigel and CareCo for any mobility equipment.

Patricia Walliker rates this store    Review Rating14/07/2018

Great customer service
I was very impressed with the service and attention I was given by Lauren and Lee when I was at your showroom in Canterbury to purchase a wheel chair. I was given all the advice and help that I required. My daughter and son in law were also very impressed.

Keith Jarvis rates this store    Review Rating09/07/2018

Awesome customer service
My wife and I went into your Canterbury store today and was greeted by Mr Simon Shackson. I was after a new wheelchair, Simon was so helpful and he pointed us in the right direction for the wheelchair that would suit me best. We can't thank him enough for all his help!

Michael Wise rates this store    Review Rating07/07/2018

deLIGHTful Wheelchair
After years of using a heavy awkward wheelchair we purchased a Karma Transit Sparrow which has pretty much transformed the whole family's life. It is so light to place in the car that we don't think twice about visiting several shops in and out in and out of the car its so easy just wish we'd got it years before. Pretty well top of the range in the shop, it was still less than 300, incredible. All the staff were attentive if needed but we felt no pressure to decide whatsoever. The lovely Lauren Busby was good humoured and helpful. Very welcome business to Canterbury.

Barbar Scott rates this store    Review Rating17/06/2018

Scooters
Many Thanks for all your help today with my purchase. Nigel was so help full, nothing was to much trouble!

Keith C rates this store    Review Rating09/06/2018

Keith Chambers at Canterbury
I have just purchased the RANGER scooter and am very pleased with it. 16 inch wheels, 75amp batteries wrap around frontal fairing for weather protection full, LED lighting plus a digital dashboard display. I was met by Leon Nigel who were very helpful never pushing to make a sale. Good luck to you all at Canterbury.

Linda Collins rates this store    Review Rating31/05/2018

Fantastic Advice
Simon Shackson gave us excellent advice and was extremely helpful and obliging and certainly will be back.

Sara G rates this store    Review Rating29/05/2018

Thank you
We visited the Canterbury store to be welcomed by Lauren a very friendly lady. She explained to us about the difference features in the chairs very knowledgeable about the products. Lauren was very patient while we tried the chairs and made our purchase. The service from purchases to delivery was excellent. Thank you!

Pamela M rates this store    Review Rating27/05/2018

Great Service
Popped in to look at new wheelchairs, Nigel Eves was on hand to advise. He immediately knew the issues my daughter has pushing me in my existing one. Nigel selected a chair he felt would suit our needs and my daughter took me for a spin and we were allowed to go outside and check going up and down kerb and the fit in the car. On returning Nigel was demonstrating a walker to another customer. I asked if I could see this too no problem for Nigel. With the advice and free rein to try the products we were confident in buying both the wheelchair and walker and also took advice on the cushion too. We had regular contact regarding delivery and everything promptly turned up within the week. Great service. Thank you we will recommend and return.

Helen rates this store    Review Rating24/05/2018

Exceptional Service
What a pleasant surprise, very friendly knowledgeable sales staff. A well stocked showroom they answered all our queries and explained everything to our satisfaction. We bought a wheelchair plus other items. Many thanks to Lauren and Lee, a pity you only get 5 stars you deserve more!

Mrs M Hope rates this store    Review Rating24/05/2018

Thank you
It was a pleasure to visit your store on the 17th May and be greeted by the lovely Lauren, she was most helpful with the choosing of our three wheeled walker. This arrived the following week and i am able to get about much more comfortably now. Thank you all very much and we know where to come now for all our aids.

A Emery rates this store    Review Rating15/05/2018

New Canterbury CareCo showroom
This was our first visit to the Canterbury CareCo showroom. My mother and I were greeted by the Showroom Manager Simon Shackson in a friendly welcoming manner and he allowed us to just wander at our own time pace until we were ready to make a purchase. He was extremely informative regarding the products services as was his colleague who also chatted to us in the showroom. We would highly recommend visiting this showroom if you require help assistance to carry out daily activities. The equipment they stock will make life a little easier if you require that extra bit help.

Jo Hedges rates this store    Review Rating09/05/2018

Thank you
Visited Canterbury store yesterday and want to thank Simon for all his help and understanding. We needed an adjustable bed and although there was limited items in store Simon could not do enough for us and found as much information out via their internet site and phoned other stores for further questions. Simon also followed up our visit with phone call and emails giving further additional information. Fantastic customer service.

Kim Holden rates this store    Review Rating08/05/2018

Excellent service
So pleased they have come to Canterbury. Nigel is very knowledgeable and gives you time to try out the scooters and dismantle them so you know what you are buying. Nothing was too much trouble. Great service.

Wendy Tom Saunders rates this store    Review Rating06/05/2018

Wendy Tom Saunders
Very good service yesterday at the Canterbury showroom. Nigel was friendly and helpful making sure we understood how the scooter worked and dismantled and assembled etc. We felt comfortable and not pressured so we were happy to make the purchase.

Linda Holman rates this store    Review Rating19/04/2018

Lauren
We are so pleased that you are now in Canterbury. We visited at 9.30am today. We were greeted with a lovely smile. We had a good idea what we wanted as we had looked online. The wheelchair we bought was as it looked online. The other staff in store were very pleasant. While we were there Lauren also showed us the Li-tech mobility scooters. We went to pay for the wheelchair and my husband noticed you had the Li-Tech scooter being sold as an ex demo. Well we ended up going back later and bought it. The staff greeted us as old friends, we waited for Lauren to be free and were offered tea or coffee while she was dealing with other customers. ALL IN ALL A POSITIVE EXPERIENCE AND WILL DEFINITELY BE GOING BACK!
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Find our Canterbury showroom just a 5-minute drive southwest of the city centre, within walking distance of Canterbury East station and with good links from Canterbury Bus Station. Like all our showrooms, our Canterbury location is filled to the brim with only the best mobility aids from the biggest brands, with plenty of free parking at the front and rear. Stop in and get hands on with our range of mobility scooters, riser recliners, wheelchairs, daily living aids and plenty more in a comfortably open-plan space.
ADDRESS
Simmonds Road
Canterbury
Kent
CT1 3RA
PHONE
01227 451870
OPENING TIMES
Mon-Fri
9.00am - 5.00pm
Saturday
9.00am - 5.00pm
Sunday
10.00am - 4.00pm
TOILETS
Male Toilets Female Toilets Disabled Toilets
FREE PARKING
Parking Disabled Parking
Careco UK Limited , Hubert Road, Brentwood, Essex, CM14 4JE, is an appointed representative of Mark Bates
Ltd t/a Premier Care, Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN who are authorised
and regulated by the Financial Conduct Authority. Number: 308390.
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