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Customer Services

The Brentwood Showroom

Brentwood Showroom
Brentwood Showroom Brentwood Showroom Brentwood Showroom Brentwood Showroom
Brentwood Showroom
Brentwood Showroom
Brentwood Showroom
Brentwood Showroom
Brentwood Showroom

Ted B rates this store    Review Rating03/08/2017

Ted B

I recently purchased an Li--Tech Air Lithium Scooter from CareCo, the young sales lady was absolutely perfect for the job. She was knowledgeable on all products and best of all not pushy. She offered sound advice and very confidently demonstrated the particular scooter I was interested in purchasing, even going to the lengths of not only demonstrating the lightweight and breaking down of the scooter she went as far as making sure that it fitted into my boot. In my opinion very rare is it that you get service of this caliber.

I would strongly recommend this company without any hesitation.

Peter H rates this store    Review Rating29/07/2017

Great Products and Great Service
We bought a new Pride Apex Rapid mobility scooter from CareCo Brentwood. We dealt with Gillian, who was very polite and knowledgeable, and able to answer all questions in helping us get to the right decision. The store layout is great, the selection extensive, and there was no pressure on us whatsoever. The CareCo warehouse team put the new scooter together for us despite it being close to closing time and the it was faultless. It looks great and drives beautifully. Thanks CareCo and thanks Gillian!

Amy R rates this store    Review Rating27/07/2017

Fantastic service
I visited with my granddad to choose a chair for my grandma as she is unable to regularly leave the house, we were met with such a warm welcome and helpfulness from Gillian, we chose a chair but unfortunately once it was delivered we realised it wasn't quite right (our fault not CareCos) they were super helpful about returning the chair. We later visited again but with my grandma in tow, again Gillian was very helpful and explained all the options to us until we found the perfect fit. She was also very helpful at keeping in contact throughout the process when we had some problems getting a direct payment from the council as the chair was recommended by her occupational therapist. We would recommend CareCo and especially Gillian time and time again!

Mark D rates this store    Review Rating22/07/2017

Oslo Chair
Fantastic service. Full demonstration on how riser chair works Mum will be much more comfortable. Great customer service at the Brentwood Showroom. Thank you for all your help. Wouldn't hesitate to recommend CareCo.

Mark H rates this store    Review Rating11/07/2017

Excellent customer service
Once again I visited CareCo, this time to look for a more portable mobility scooter that I can easily take on holiday. I discussed the various positives and negatives with Gillian who explained everything patiently and with a full depth of knowledge. I would recommend Care Co both from a customer service and price point of view - to date I have purchased scooters and wheelchairs.

Olive K rates this store    Review Rating11/07/2017

Olive Kerr visit
My Mum And I visited the showroom in Brentwood to find a light weight wheel chair. We were met immediately on arriving and shown the best chair for our needs. Gillian demonstrated the chair for us and my mum test drove it. I was just the job for us. We are very pleased with the service we have had today and would certainly recommend. CareCo Brentwood to anyone we can.

Andy N rates this store    Review Rating24/06/2017

First class customer service
Really helpful! After purchasing a mobility scooter for my mother we returned to take out an additional warranty. During both visits the customer service was first class with nothing too much trouble.

Pamela C rates this store    Review Rating24/06/2017

Excellent Customer Service
We had been to the Brentwood site a few weeks ago to purchase a Wheelchair Ramp for our Daughter for the car the service was very good. We decided to return last week to purchase a new scooter for me I have one but it is really quite old but wanted one nearly the same. We were shown the one I wanted I had a little drive around the car park. Alex helped my husband put it in the car to see if it fitted without too much moving about which it did. We couldn't of asked for better service even though the computer crashed it took a few minutes to get going everything was dealt with professionally. I will recommend this store to friends family.

David A rates this store    Review Rating18/06/2017

Exceedingly helpful
We decided to buy my father a new mobility scooter as his existing one is getting old and we wanted not only a new one but one that is smaller. We found CareCo through a google search and were delighted to find a showroom in Brentwood. The manager, Gill and Alex were incredibly helpful and found a scooter that was ideal. Apparently it was a new product that had just arrived the day before. As we live in the USA we wanted to take it with us. They very kindly allowed us to take the one that was built the day before to show to staff. They could not have been more helpful. Thanks! David Apps

Liz T rates this store    Review Rating12/05/2017

Great customer service and support
After lots of research I decided to buy a foldawheel plus from the Brentwood store. I am very happy to recommend this store, all the staff are knowledgeable, Gillian has been really helpful and gone the extra mile to help find a part I wanted.

Neil F rates this store    Review Rating19/04/2017

Very Happy
Excellent service from warm friendly staff. Would recommend to anyone.

Jean M rates this store    Review Rating18/04/2017

Great service from showroom to delivery
We are very happy with our rise and recline chair matching sofa and scooter. Staff at the Brentwood showroom help you to find exactly what you need and the engineered delivery man was so considerate.

Thank you CareCo would totally recommend Jean.

Ruchi N rates this store    Review Rating18/04/2017

Friendly and convenient service
Visited the Brentwood branch on a Sunday. When we visited it was pretty busy and there was just one member of staff at work which worried us initially. However she did a marvellous job handling the customers needs Was also very helpful. An item that was not in stock was delivered to me in the post within days. All in all had very good service I understand they were training more Sunday staff which would be a further improvement.

Pakkiam S rates this store    Review Rating24/12/2016

Excellent service
We found the reception and service really high class We would recommend it to anyone looking for mobility aids and advises generally Pleased that I drove hours to get there and back and it was extremely worth it

David M rates this store    Review Rating07/11/2016

Buying a Scooter
A big thanks to Gillian Moran for your time and help Gillians knowledge of all the scooters in the showroom was most helpful to myself and my partner without Gillians help we would have been bewildered and hopelessly lost once again a big thank you Dave & Julie

Bill T rates this store    Review Rating30/10/2016

Adjustable Beds
Visited the showroom Gill Moran showed me how the beds operate and explained different styles available and all the service options clearly From ordering to delivery within weeks by engineers They took my old one and hoovered before installing the new one Thank you CareCo service at superb prices thoroughly recommend

Alison B rates this store    Review Rating06/10/2016

Scooter Information and Buying
Gillian helped my wife and I to decide which Scooter would be most suitable for her This was after we gave her the information on how and when it would be used Her approach was most professional with the information provided on the Scooters and the aftercare that could be provided The way she showed me how to assemble and take the chosen scooter apart was easy to understand will make my life easier All in all a very enjoyable experience

Gary G rates this store    Review Rating03/10/2016

Warm relaxed friendly service
My sister I accompanied our mother to look at purchasing a light weight folding wheelchair for her We were allowed to look at the extensive range at our own leisure with no pressure but advice was on hand as soon as we needed it The sales adviser Gillian Moran was excellent in explaining the different models available which led to us making a purchase on the day that our mother was very pleased with Thanks for an excellent service and will not hesitate in returning should we need any further equipment

Tony B rates this store    Review Rating18/08/2016

Zoom mobility scooter
A big thank you to Gillian Moran at Care Co in Brentwood bought a Zoom mobility scooter which is working out great Very informative in store and they allow you to try the product Top notch all round

Penny B rates this store    Review Rating17/08/2016

Pennys Review
Very helpful and not pressured at all

Hilary K rates this store    Review Rating09/08/2016

The best
I cant recommend this place highly enoughespecially Gillian the lady she helped me I had ordered a raised toilet seat over the phone but when it arrived it didnt fit so I took it back I was greater by Gillianwho remembered my name and my order She helped me find another seat that worked for me When I was ready to leave she carried it to the car for me I spent time looking at scooters as Im thinking of upgrading mine She was so helpful answering my questions allowed me to try several different ones Nothing was to much trouble And I never felt rushed or pressured to buy anything Will definitely be going back there again when I need things

Gill rates this store    Review Rating17/06/2016

Careco and the Foldawheel wheelchair
I bought the Foldawheel wheelchair from Careco because it is so lightweight sturdy and an extremely comfortable wheelchair It is so well designed and folds up to a compact size It has given me back my independence and allowed me to travel much further being able to go miles on one charged batteryI found Gillian Moran from customer services efficient professional and extremely helpful They go the extra mile at Careco I would definitely recommend them to friends and family I will be buying more aids from them in the future as their prices are well within budgetThank you Careco for all your help and support
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Located within a 15 minute drive of the M25, our Brentwood showroom and warehouse is filled with a huge selection of the best mobility aids, from our own-brand label as well as other industry-leading manufacturers. There's plenty of free parking available, including disabled spaces, or we're just a 10 minute walk from Brentwood station if you travel by train. Our showroom is open-plan with dedicated areas for each type of mobility aid, so you'll be able to get hands-on with our extensive collection of riser recliners, mobility scooters, wheelchairs, daily living aids and bathroom aids.
Gillian - Showroom Manager

"I enjoy meeting our wide range of customers and taking time to understand their individual needs, before demonstrating solutions that meet them. It is very rewarding to help people make decisions that allow them to maintain independence and improve their quality of life."

Hubert Road
CM14 4JE
01277 237037
9:00am - 5:00pm
9:00am - 5:00pm
10.00am - 4.00pm
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Parking Disabled Parking
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