Joyce Redgewell rates this store 12/07/2018
Rise and recline leather chair
Kevin Heather served me at CareCo today. I was after a rise and recliner chair he was very patient with me and showed me the different types. I've now purchased one, can't wait for it to arrive. Was very pleased with the service!
Barbara Roberts rates this store 11/07/2018
Kevin was brilliant today, explained all the different scooters we discussed which one would be best for me. He understood my needs and I have now chosen my new scooter which I look forward to many outings in future. Thank you Kevin!
Sally rates this store 10/07/2018
Excellent Customer Service from Kevin Heather
Visited Brentwood showroom with my mum Audrey Richardswho was considering buying a mobility scooter. Kevin advised and assessed mums needs with patience and care and gave her time to make up her mind. He took us outside she even had a test drive he demonstrated how to dismantle and reassemble the scooter. Thanks Kevin, you were a star!
David R rates this store 08/07/2018
Excellent service Excellent staff
I have visited the Brentwood showroom several times trying to decide which mobility scooter would suit be best. This store has the best range by far compared to other retailers in the area. Nothing is too much trouble and all the staff have been very patient and given me great advice. Gillian and the team are happy to spend time with each customer no matter how busy the store is. They were happy to let me try several scooters outside and even fitted them in my car boot to check the fit. I would thoroughly recommend this store to anyone looking for mobility aids.
claire rates this store 24/06/2018
Rollator and riser recliner chair
Such helpful polite staff Gillian and Alex couldn't do enough to help me and my Mum. They could advise us on all the products that we needed and even took the time to go through different fabrics for recliner chairs with my Mum. So glad we found them.
Geoffrey Hyman rates this store 11/06/2018
18 GLight Pro SP Wheel Chair
Just bought the CareCo G-Lite Self propelling aluminium wheel chair from the Brentwood showroom. Kevin Heather a mobility adviser showed me this mid priced wheelchair which suited my needs for short term after a leg injury. It is fairly light weight, easy enough for my wife to get into the boot of a car. Also easy to use whether being pushed or self propelled. Really comfortable to sit in as comes with cushions. Can easily fit into a car as back folds down and the wheels detach by simply pushing a button in the centre of the wheels. I also purchased walking stick crutch bag which easily attaches to the back, a very useful accessory for convenience. Overall I am very pleased with this product. In addition to this we decided to go to the Brentwood Showroom so I could try out the wheelchair, I am pleased we did as we were served by a charming and knowledgeable adviser by the name of Kevin Heather. He was extremely helpful and humorous and made the task of choosing a wheelchair a pleasure. Thank you CareCo! Geoff H
Alan Rickett rates this store 06/06/2018
It makes a change
l purchased a riser recliner chair from your showroom yesterday and dealt with one of the most helpful polite and professional people it has been my pleasure to deal with in along time namely Julie. Only too often nowadays it becomes a chore to spend your own hard earned money but Julie and Careco managed to turn it into a real pleasure well done!
E Renshaw rates this store 24/05/2018
Great service and excellent staff
I came in today with my Grandmother to look at recliners. The assistant was very friendly and a great help to choose which one would suit my Nan. They were really helpful with helping us choose a wheelchair which is as light as a feather and folds up to fit the boot of my car. Thank you for all your help great team highly recommended.
Susan W rates this store 18/05/2018
We bought a walker today and the lady who helped us couldn't have been more friendly or informative. She obviously knew her products well and was able to give us some good advice. She made the whole experience easy for us. All in all shopping at CareCo Brentwood was a pleasant experience and we would certainly recommend the staff and the shop.
Anthony Shields rates this store 17/05/2018
I had already made up my mind which mobility scooter I wanted to buy. Gillian Moran showed me a lighter model so I changed my mind for the better. Alex Watkins was very helpful too, I have a problem walking to and from my garage which is about 200 metres away from my house, it was lovely to ride to my house for a change and the big hill outside my house was no problem for the scooter; The Black Pride Apex Lite. Thank you so much my life is going to be so much easier from now on.
Barry P rates this store 12/05/2018
Excellent experience well done Kevin Heather
My mother and myself went to the Brentwood branch and was greeted by Kevin Heather, he was extremely helpful and polite and went the extra mile. I would have no hesitation on going back and dealing with Kevin.
Yellow Iron rates this store 21/04/2018
CareCo, fast, friendly, knowledgeable service
The service my father received today was very good. When we explained what we wanted from the product they explained the best type of product to suit my fathers needs. We only went over to look at the products available, but after looking at and discussing the various products he came away with a new scooter and was very happy with the service.
The staff are very knowledgeable about their products and the showroom is very well set out to help you find what you are looking for. They have a large range of stock which you can try out to find what suits you best. They also left you to make up your own mind about the products with no pushy sales talk, but if you go there and know what you want they are ready with a quick and friendly service. I would strongly recommend paying them a visit.
Silver Cup rates this store 11/04/2018
My mother required a quality lightweight wheelchair for general use. We found a wide and varied choice in stock and were very satisfied with our final selection. It was important to try the product before buying. Access to the premises was first class and we were able to try out all models on show.
Staff member Kevin Heather was extremely efficient, pleasant and helpful. No hesitation in recommending this organisation to other prospective buyers.
Jeff stanton rates this store 01/04/2018
Daytona Mobility scooter
We purchased a Daytona mobility scooter from these guys yesterday morning. Alex Watkins was extremely helpful and took time to show us and let my father test drive as many scooters as he liked, it was very helpful that the car park was empty and dad was given all the time he needed to make his choice. I would highly recommend this place for the level of customer care and the huge range of products they stock.
Peter Jakobsson rates this store 30/03/2018
Yesterday I purchased a wheelchair from CareCo Brentwood. I was offered excellent service by the sales person Ann Middleton. She was knowledgeable about the products available, very friendly, helpful and efficient. It was an excellent experience all round, CareCo can be recommend.
Neil rates this store 30/03/2018
Would recommend everyone to go to CareCo Brentwood. Was seen by Anne who was very professional and gave excellent advice.
Pauline Conti rates this store 22/03/2018
Bought two rollators for myself and my husband this morning. We were served by Ms Gillian Moran who was the epitome of Customer Service offering impartial relevant advice and all help needed. An altogether pleasant experience.
Lou R rates this store 10/12/2017
We will use CareCo again and recommend to friends
We needed a rise reclining chair at a fair price. The staff at the Brentwood showroom were very understanding and arranged delivery promptly from stock. The chair provides the comfort and help to enable my wife to return from hospital.
Christine M rates this store 20/10/2017
Great Service at Brentwood CaraCo Showroom
Very helpful and friendly service and the range of products available is great. Would recommend to anybody.
John H rates this store 01/10/2017
Wheelchair for Lily
Good selection and a professional service. Thanks.
Dorren R rates this store 27/09/2017
Visited the showroom, very friendly with helpful and good advice. Will be returning for more items.
Tracey L rates this store 16/09/2017
We came in for a battery for my 90 year old fathers scooter, which came in multi parts. Alex was amazing, he put it together for us which was so helpful and we really appreciated it. Whilst Alex was building the scooter, Gillian chatted to us and we discussed our other parents needs. She was knowledgeable and helped us to the point that we will buy 2 chairs. We are taking the brochure to allow them to choose the ones they want and will be back. Thankyou both very much
Mr F Fernandes rates this store 13/09/2017
Mr F Fernandes
Visited the showroom very helpful and friendly. We were able to take the rollator away with us, very pleased and would recommend to anybody.
Tania W rates this store 29/08/2017
Very helpful staff who made the experience of choosing a wheelchair a whole lot easier The shop had a large variety of wheelchairs which made it easier in choosing the right one Lightweight and compact Thank you for the service Tania
Nicola B rates this store 22/08/2017
Good mobility company
Friendly staff great choice of mobility aids and mobility scooters. My only negative is that I have to wait for the scooter I have ordered to be in stock not CareCo's fault really.
Frdulin D rates this store 21/08/2017
Mr Andrew Eve
Returned to CareCo as the service from Gillian was excellent once again the service and care provide by Gillian has been exceptional. Many thanks for your help and assistance. Mr A Eve
Tracey J rates this store 21/08/2017
Visited this shop on Saturday with my disabled aunt and my 90 year old dad who were both looking to purchase a wheelchair. Both had different needs. We were served by Gillian Moran who quickly and efficiently found out what they needed and gave them all the options available in a kind and professional manner. My aunt was very precise in what she wanted and Gillian was very patient with her and my dad. Because of her unpushy manner and professionalism we left with 2 new chairs ordered and arranged for them to be delivered free of charge the following week. Amazing service amazing products. Can't praise them enough for all the information and advise.
Ted B rates this store 03/08/2017
I recently purchased an Li--Tech Air Lithium Scooter from CareCo, the young sales lady was absolutely perfect for the job. She was knowledgeable on all products and best of all not pushy. She offered sound advice and very confidently demonstrated the particular scooter I was interested in purchasing, even going to the lengths of not only demonstrating the lightweight and breaking down of the scooter she went as far as making sure that it fitted into my boot. In my opinion very rare is it that you get service of this caliber.
I would strongly recommend this company without any hesitation.
Peter H rates this store 29/07/2017
Great Products and Great Service
We bought a new Pride Apex Rapid mobility scooter from CareCo Brentwood. We dealt with Gillian, who was very polite and knowledgeable, and able to answer all questions in helping us get to the right decision. The store layout is great, the selection extensive, and there was no pressure on us whatsoever. The CareCo warehouse team put the new scooter together for us despite it being close to closing time and the it was faultless. It looks great and drives beautifully. Thanks CareCo and thanks Gillian!
Amy R rates this store 27/07/2017
I visited with my granddad to choose a chair for my grandma as she is unable to regularly leave the house, we were met with such a warm welcome and helpfulness from Gillian, we chose a chair but unfortunately once it was delivered we realised it wasn't quite right (our fault not CareCos) they were super helpful about returning the chair. We later visited again but with my grandma in tow, again Gillian was very helpful and explained all the options to us until we found the perfect fit. She was also very helpful at keeping in contact throughout the process when we had some problems getting a direct payment from the council as the chair was recommended by her occupational therapist. We would recommend CareCo and especially Gillian time and time again!
Mark D rates this store 22/07/2017
Fantastic service. Full demonstration on how riser chair works Mum will be much more comfortable. Great customer service at the Brentwood Showroom. Thank you for all your help. Wouldn't hesitate to recommend CareCo.
Mark H rates this store 11/07/2017
Excellent customer service
Once again I visited CareCo, this time to look for a more portable mobility scooter that I can easily take on holiday. I discussed the various positives and negatives with Gillian who explained everything patiently and with a full depth of knowledge. I would recommend Care Co both from a customer service and price point of view - to date I have purchased scooters and wheelchairs.
Olive K rates this store 11/07/2017
Olive Kerr visit
My Mum And I visited the showroom in Brentwood to find a light weight wheel chair. We were met immediately on arriving and shown the best chair for our needs. Gillian demonstrated the chair for us and my mum test drove it. I was just the job for us. We are very pleased with the service we have had today and would certainly recommend. CareCo Brentwood to anyone we can.
Andy N rates this store 24/06/2017
First class customer service
Really helpful! After purchasing a mobility scooter for my mother we returned to take out an additional warranty. During both visits the customer service was first class with nothing too much trouble.
Pamela C rates this store 24/06/2017
Excellent Customer Service
We had been to the Brentwood site a few weeks ago to purchase a Wheelchair Ramp for our Daughter for the car the service was very good. We decided to return last week to purchase a new scooter for me I have one but it is really quite old but wanted one nearly the same. We were shown the one I wanted I had a little drive around the car park. Alex helped my husband put it in the car to see if it fitted without too much moving about which it did. We couldn't of asked for better service even though the computer crashed it took a few minutes to get going everything was dealt with professionally. I will recommend this store to friends family.
David A rates this store 18/06/2017
We decided to buy my father a new mobility scooter as his existing one is getting old and we wanted not only a new one but one that is smaller. We found CareCo through a google search and were delighted to find a showroom in Brentwood. The manager, Gill and Alex were incredibly helpful and found a scooter that was ideal. Apparently it was a new product that had just arrived the day before. As we live in the USA we wanted to take it with us. They very kindly allowed us to take the one that was built the day before to show to staff. They could not have been more helpful. Thanks! David Apps
Liz T rates this store 12/05/2017
Great customer service and support
After lots of research I decided to buy a foldawheel plus from the Brentwood store. I am very happy to recommend this store, all the staff are knowledgeable, Gillian has been really helpful and gone the extra mile to help find a part I wanted.
Neil F rates this store 19/04/2017
Excellent service from warm friendly staff. Would recommend to anyone.
Jean M rates this store 18/04/2017
Great service from showroom to delivery
We are very happy with our rise and recline chair matching sofa and scooter. Staff at the Brentwood showroom help you to find exactly what you need and the engineered delivery man was so considerate.
Thank you CareCo would totally recommend Jean.
Ruchi N rates this store 18/04/2017
Friendly and convenient service
Visited the Brentwood branch on a Sunday. When we visited it was pretty busy and there was just one member of staff at work which worried us initially. However she did a marvellous job handling the customers needs Was also very helpful. An item that was not in stock was delivered to me in the post within days. All in all had very good service I understand they were training more Sunday staff which would be a further improvement.
Pakkiam S rates this store 24/12/2016
We found the reception and service really high class We would recommend it to anyone looking for mobility aids and advises generally Pleased that I drove hours to get there and back and it was extremely worth it
David M rates this store 07/11/2016
Buying a Scooter
A big thanks to Gillian Moran for your time and help Gillians knowledge of all the scooters in the showroom was most helpful to myself and my partner without Gillians help we would have been bewildered and hopelessly lost once again a big thank you Dave & Julie
Bill T rates this store 30/10/2016
Visited the showroom Gill Moran showed me how the beds operate and explained different styles available and all the service options clearly From ordering to delivery within weeks by engineers They took my old one and hoovered before installing the new one Thank you CareCo service at superb prices thoroughly recommend
Alison B rates this store 06/10/2016
Scooter Information and Buying
Gillian helped my wife and I to decide which Scooter would be most suitable for her This was after we gave her the information on how and when it would be used Her approach was most professional with the information provided on the Scooters and the aftercare that could be provided The way she showed me how to assemble and take the chosen scooter apart was easy to understand will make my life easier All in all a very enjoyable experience
Gary G rates this store 03/10/2016
Warm relaxed friendly service
My sister I accompanied our mother to look at purchasing a light weight folding wheelchair for her We were allowed to look at the extensive range at our own leisure with no pressure but advice was on hand as soon as we needed it The sales adviser Gillian Moran was excellent in explaining the different models available which led to us making a purchase on the day that our mother was very pleased with Thanks for an excellent service and will not hesitate in returning should we need any further equipment
Tony B rates this store 18/08/2016
Zoom mobility scooter
A big thank you to Gillian Moran at Care Co in Brentwood bought a Zoom mobility scooter which is working out great Very informative in store and they allow you to try the product Top notch all round
Penny B rates this store 17/08/2016
Very helpful and not pressured at all
Hilary K rates this store 09/08/2016
I cant recommend this place highly enoughespecially Gillian the lady she helped me I had ordered a raised toilet seat over the phone but when it arrived it didnt fit so I took it back I was greater by Gillianwho remembered my name and my order She helped me find another seat that worked for me When I was ready to leave she carried it to the car for me I spent time looking at scooters as Im thinking of upgrading mine She was so helpful answering my questions allowed me to try several different ones Nothing was to much trouble And I never felt rushed or pressured to buy anything Will definitely be going back there again when I need things
Gill rates this store 17/06/2016
Careco and the Foldawheel wheelchair
I bought the Foldawheel wheelchair from Careco because it is so lightweight sturdy and an extremely comfortable wheelchair It is so well designed and folds up to a compact size It has given me back my independence and allowed me to travel much further being able to go miles on one charged batteryI found Gillian Moran from customer services efficient professional and extremely helpful They go the extra mile at Careco I would definitely recommend them to friends and family I will be buying more aids from them in the future as their prices are well within budgetThank you Careco for all your help and support