Meet the Installer: Why trust starts at the doorstep

Letting someone into your home to install equipment that could change your quality of life requires trust. At CareCo, that trust starts with our people, like David Dunnett.

David’s only been with CareCo for six months, but he’s already travelled across the country delivering everything from mobility scooters to riser recliner chairs. "A typical day can start at 5am, depending on where I’m headed," he says. "Every day is different, what’s in the van, where I’m going, and how easy it is to access the property."

Sometimes, that access can be a challenge. "Once, I had to get a chair upstairs, but there was a stairlift in the way. It took a bit of creative thinking to get it sorted."

What David values most, though, is the human connection. "Most customers love a chat. They’ve all got stories, and I’m always happy to listen. Even just a few minutes of company can really brighten someone’s day."

That personal approach is key to why CareCo is a Which? Trusted Trader. "You always ask before entering-it’s their home, and that respect matters," David adds.

Before each visit, safety checks are done, calls are made, and expectations are set. "It helps put customers at ease, especially those who might be nervous or need a bit more time."

And it’s that care that truly sets CareCo apart.

Discover our Which? Best Buy products, inluding mobility scooters, walking aids and riser recliners.